Support

Home Forums Event Espresso Premium Fatal Error on invoice download, please help!!!

Fatal Error on invoice download, please help!!!

Posted: August 24, 2015 at 9:59 am

Viewing 1 reply thread


Christina

August 24, 2015 at 9:59 am

When users try to download their invoice, they get this message (in debug mode):

Fatal error: Call to undefined function mb_internal_encoding() in /var/www/html/xxx/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/dompdf_config.inc.php on line 329


Tony

  • Support Staff

August 24, 2015 at 10:40 am

Hi Matthew,

That error usually means that the your server doesn’t have the mbstring extension installed, or it is not active.

I would recommend contacting your host to have them enabled that module on your site, or if you have access to the server (and are comfortable doing so) you can do this yourself within the php.ini file, look for ;extension=php_mbstring.dll and remove the semi-colon from the begging.

You may need to restart Apache once this is enabled.

Viewing 1 reply thread

The support post ‘Fatal Error on invoice download, please help!!!’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso