Hi there,
We are having problems when we try to download the order confirmation. It just shows the message as per link below. How can we fix this. Thank you.
I would copy the current content from each section into a gist (gist.github.com) or a pastebin. Then reset the templates through the message editor (top right area).
Note that this will restore the templates to defaults.
Afterwards, then copy over one section of the changes at a time and save changes. Then you can try to download the order confirmation.
Repeat the steps above until you pinpoint where the issue is coming from.
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Lorenzo
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