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Fatal Error Message when trying to downlod Order Confirmation

Posted: January 27, 2017 at 9:29 am

Viewing 5 reply threads


Safety City

January 27, 2017 at 9:29 am

Hi there,
We are having problems when we try to download the order confirmation. It just shows the message as per link below. How can we fix this. Thank you.

http://prntscr.com/e13h67


Josh

  • Support Staff

January 27, 2017 at 9:34 am

That’s an error from the PDF converter. Was the receipt template modified in the editor?


Safety City

January 27, 2017 at 9:36 am

Yes, we modified it. But it worked fine a couple days ago. We also took of the “switch to invoice”. Not sure if that has something to do with it?


Josh

  • Support Staff

January 27, 2017 at 9:43 am

If it worked before the edits were made, then the edits would have something to do with it.


Safety City

January 27, 2017 at 9:46 am

I meant that it worked after we edited the file. How can we find out what the issue is. Have you had a similar case before?


Lorenzo Orlando Caum

  • Support Staff

January 27, 2017 at 11:49 am

Hello,

I would copy the current content from each section into a gist (gist.github.com) or a pastebin. Then reset the templates through the message editor (top right area).

Note that this will restore the templates to defaults.

Afterwards, then copy over one section of the changes at a time and save changes. Then you can try to download the order confirmation.

Repeat the steps above until you pinpoint where the issue is coming from.


Lorenzo

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