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info@macocnj.com
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August 14, 2023 at 4:31 pm
When someone tries to register we are getting a Fatal error page in WordPress. When the go to this page and choose a ticket to purchase the error happens:
https://macocnj.com/events/matawan-day-street-festival-2023-vendor/
Here are the error logs:
[10-Aug-2023 18:19:33 UTC] PHP Fatal error: Uncaught RuntimeException: Base 64 decoding failed because the supplied string is not valid or was not base64 encoded. in /srv/users/serverpilot/apps/macocnjcom/public/wp-content/plugins/event-espresso-core-reg/core/services/encryption/Base64Encoder.php:132
Stack trace:
#0 /srv/users/serverpilot/apps/macocnjcom/public/wp-content/plugins/event-espresso-core-reg/core/services/encryption/Base64Encoder.php(61): EventEspresso\core\services\encryption\Base64Encoder->isValidBase64OrFail(‘a:11:{s:2:”id”;…’)
#1 /srv/users/serverpilot/apps/macocnjcom/public/wp-content/plugins/event-espresso-core-reg/core/EE_Session.core.php(978): EventEspresso\core\services\encryption\Base64Encoder->decodeString(‘a:11:{s:2:”id”;…’)
#2 /srv/users/serverpilot/apps/macocnjcom/public/wp-content/plugins/event-espresso-core-reg/core/EE_Session.core.php(1071): EE_Session->_save_session_to_db(true)
#3 /srv/users/serverpilot/apps/macocnjcom/public/wp-content/plugins/event-espresso-core-reg/modules/ticket_selector/ProcessTicketSelector.php(1 in /srv/users/serverpilot/apps/macocnjcom/public/wp-content/plugins/event-espresso-core-reg/core/services/encryption/Base64Encoder.php on line 132
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Kbradley5
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August 14, 2023 at 8:35 pm
I am gettig a very similar issue on my site. If you go to https://childbirthconcierge.com/childbirthclasses/breastfeeding-newborn-postpartum-classin-person-delaney-park-downtown-orlando-2022-2/ you can choose a date but when you go click to registration there is NO information to fill out.
When I try to manually add someone to a class, is tells me there is a There has been a critical error on this website. Please check your site admin email inbox for instructions.
I am at a loss at this point.
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Rio
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August 14, 2023 at 9:43 pm
Can you go to EE dashboard ->Admin Option -> then Set encode session data to “NO” and save.
https://monosnap.com/file/VitjbFtx8mlys4CpvlgaR7xjdlNZXi
Let me know if it works.
thanks
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Kbradley5
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August 15, 2023 at 6:30 am
yes this did work for me, thank you so much!
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Rio
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August 15, 2023 at 6:40 am
Awesome. If you need anything, feel free to reach us again.
thanks.
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info@macocnj.com
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August 15, 2023 at 9:37 am
It worked for us too. I wonder how something like this would happen all of a sudden when it was working well all along. We lost 4 days of revenue by not being able to use the event plug-in. How am I to be sure something like this does not happen again.
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Kbradley5
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August 15, 2023 at 9:39 am
Ours was 4 days as well, and We had tried all kinds of things! Must. have been something that triggered a change. Our site is in Word Press.
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info@macocnj.com
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August 15, 2023 at 2:47 pm
Ours is also WordPress. I would like to know how we can prevent something like this from happening again
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Tony
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August 15, 2023 at 5:07 pm
Hi there,
Unfortunately due to the nature of WordPress and how the updates work, you can’t prevent this from happening 100% of the time.
What we can do is help troubleshoot, diagnose and patch any issues like the above as quickly as we can, we can’t guarantee all possible server setups and plugin combinations etc.
One option is to use a staging site where you can test updates before pushing them live.
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