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Rob
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June 30, 2015 at 9:50 am
We recently purchased EE4 to upgrade from Decaf. When I installed 4 and deactivated decaf and activated 4 it began taking me through the migration process. The migration process almost complete but on the third step (of three) it timed out. Now the plug-in appears to work but it doesn’t appear in the sidebar like it did with espresso decaf. Do I need to get back to the migration process somehow? I can’t find my way back to it through the settings.
Thanks
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Jonathan Wilson
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June 30, 2015 at 10:00 am
Hi Rob,
I am sorry for your troubles. Did you get an error when the migration timed out? Can you check that EE is active under plugins? Can you deactivate and reactivate?
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Rob
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June 30, 2015 at 12:28 pm
Hey Jonathan. When the migration timed out it gave me an error about memory usage so I followed the troubleshooting guide and added define( EE_MIGRATION_STEP_SIZE, 10 ); to my wp-config file. However when I returned to the plug-in settings it didn’t give me an option to continue with the migration. It’s as if it finished, already- only I’m not seeing Event Espresso in the sidebar or topbar when logged in now. I’ve tried uninstalling and reinstalling. Any suggestions?
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Lorenzo Orlando Caum
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June 30, 2015 at 1:08 pm
Hey there Rob,
Thanks for getting a head start on troubleshooting.
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thanks
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Lorenzo
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Rob
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June 30, 2015 at 1:59 pm
I was having these troubles with a local version of the site running on MAMP so credentials wouldn’t be helpful. Instead I went to install EE4 on our testing server so I send credentials.
I guess the issues had more to do with my local environment- Upgrading the plug-in on the site on our testing server ran smoothly.
Thanks for your help!
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Lorenzo Orlando Caum
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June 30, 2015 at 2:26 pm
Thanks for letting us know Rob. I’ll update this support post to resolved.
If you need help with anything else, just create a new support post in our support forums:
https://eventespresso.com/support/forums/
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Lorenzo
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