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clewis
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October 22, 2013 at 2:23 am
Using the following versions:
– WordPress 3.6.1
– Event Espresso 3.1.35.1.P
– Addons: Groupon, Members,Ticketing and JSON API
– PHP 5.5
Not a new installation but recently added JSON API to scan tickets. The link to the registration page is: http://edithunlimited.co.za/bookings/
Since added the JSON API and getting the scanning of tickets going, I am unable to export the attendee lists to Excel. My server was running PHP 5.2 which I have since had updated to 5.5. This was supposed to resolve the problem, but all I get is a blank white screen when I click on “Export to Excel”.
Please advise what I should do next.
Thanks,
Cindy
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Tony
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October 22, 2013 at 3:08 am
Hi Clewis,
I replied in you previous thread today (apologies for the delay)
Have you tried disabling the JSON API plugin and then exporting the event again?
If so is the outcome the same?
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clewis
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October 22, 2013 at 7:39 am
Hi Tony,
Thanks, Deactivated JSON API and exported to ExceL and still have a blank screen, here is the link:
http://edithunlimited.co.za/wp-admin/admin.php?event_espresso&export=report&action=payment&type=excel&event_id=5
Thanks,
Cindy
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clewis
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October 22, 2013 at 7:45 am
Hi Tony,
Just tried again and it is exporting to Excel correctly now…. should I only activate the JSON API once all the attendees have booked?
Thanks,
Cindy
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Tony
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October 22, 2013 at 8:47 am
Hi Clewis,
I’ve not been able to reproduce this locally and can not think of a reason for the JSON API to cause it. You should be able to leave the API active throughout the registrations with no issue.
Could you try de-activating & deleting the JSON API plugin, re-downloaded a copy from your account page and re-upload to the server. Failing we will need the error from the white screen with WP_Debug active again so we can see what else it could be.
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Tony
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October 22, 2013 at 9:00 am
Cindy,
If I recall correctly, when I logged in last time I checked the Event Espresso System Status Page and it displayed a warning message regarding memory.
If you go to Event Espresso -> System Status, Look for ‘Server Configuration’ and find ‘WP Memory Limit’ is there a message displayed?
If so follow these steps to increase the Memory allocated on your server.
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
It is very similar in steps to WP_DEBUG, just again make sure you have wp_config.php backed up… just incase 🙂
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clewis
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October 23, 2013 at 1:12 am
Hi Tony,
All is well, by adding the code: define( 'WP_MEMORY_LIMIT', '64M' ); to WP-settings.php file and activating the JSON API add on. I can now export to Excel without a hitch :o)
Thanks for all your help Tony, much appreciated!
Take care,
Cindy
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Tony
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October 23, 2013 at 4:16 am
Just to note,
that code should go in wp-config.php
It will likely (and does by the looks of it) still work within wp-settings.php but the correct file is wp-config.php
One reason being that wp-config.php is not touched during WordPress upgrades.
Other than that, great! 🙂
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