|
Mark
|
February 15, 2023 at 11:51 pm
Hi,
I am facing this error while trying to export the CSV of registrations in EE4,
An error occurred and the job has been stopped. Please refresh the page to try again.
I also tried to give all permissions to the uploads and uploads/espresso directories but in vain. I also tried this solution
https://eventespresso.com/topic/error-event-registration-csv-report/#post-197302
but in vain.
Could you please give me a possible solution to the problem?
|
|
Tony
|
February 16, 2023 at 4:47 am
Hi there,
Check your server’s error logs around the time you are getting the above, can you see any errors from Event Espresso?
Note your host will usually have a section in your control panel to view PHP error logs.
|
|
Mark
|
February 18, 2023 at 12:09 am
No there is no error logged regarding this thing in the error log. I have already checked it.
|
|
Tony
|
February 20, 2023 at 4:03 am
For you to get the above error there has to be either a PHP error being thrown, A JS error preventing the batch runner (unlikely if you are getting the error in question though) or something hooking into the ajax request in the background and doing something completely unexpected.
If you open your browser’s dev tools on the page and then run a report, are there any errors within the console?
|
|
Mark
|
February 23, 2023 at 12:22 am
Hi Tony,
Here is the screenshot of the console https://www.screencast.com/t/psskMTVfxw3
Thank you,
|
|
Tony
|
February 23, 2023 at 3:34 am
Hmm, so you’re getting a response code of 520…. running Cloudflare?
In dev tools, open the Network tab and run the export.
You should see the admin-ajax.php requests happening each time.
On the one that fails, click on it and do preview:
https://monosnap.com/file/0A58IPTc0dN8A7It80QwdiPsa0mLZF
What do you see there?
|
|
Mark
|
February 27, 2023 at 10:47 pm
This reply has been marked as private.
|
|
Tony
|
February 28, 2023 at 11:41 am
Can I take a look at this in the admin?
I’ll need temp login credentials and the steps you are taking for the current report to take a look.
If that’s ok you can send temp credentials using this form:
https://eventespresso.com/send-login-details/
|
|
Mark
|
March 1, 2023 at 3:39 am
Hi Tony,
credentials sent
https://eventespresso.com/send-login-details/
Thank you,
|
|
Tony
|
March 1, 2023 at 4:27 am
Hi Mark,
What am I exporting to reproduce this?
There are a few different ways to run an export so I’d like to match whatever you are doing.
|
|
Tony
|
March 1, 2023 at 4:41 am
Just to note, I’m currently running an all registrations CSV report which is at 59% and no error so far, so I need to know what report your running to see if I can reproduce.
|
|
Mark
|
March 1, 2023 at 9:05 pm
Hi Tony,
I think you are on the same page, I am trying to export registrations check this screenshot, I am getting errors in Rendon percentage, mostly after 25%,
Thank you,
|
|
Tony
|
March 2, 2023 at 3:10 am
Yeah I’m on the same report.
I’ve run through the export multiple times now and not had any fail.
I’m currently running 2, one in Chrome and one in FireFox but I’ve done a few exports in Chrome with no issues so don’t expect any atm.
Your screenshots are in Chrome so I assume that’s where you are getting the error, right?
|
|
Tony
|
March 2, 2023 at 5:19 am
Ran a few more exports and unfortunately no issues with any so I don’t know what is happening on your end.
Maybe something on the server blocking your requests?
|
|
Mark
|
March 3, 2023 at 10:51 pm
Hi Tony,
I working fine now at my end also, maybe the issue with the hosting,
Thank you for all the help,
|
|
Tony
|
March 6, 2023 at 4:35 am
You’re most welcome.
Odd issue but I’m glad it is working for you now 🙂
|
