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Ken Reed
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October 1, 2015 at 5:33 pm
For our comedy club (jokejointcomedyclub.com), I’m trying to export all of the attendee data, but the file that downloads only contains five rows of data. I’m sure I’ve done this before and it worked, but maybe I only did it for our other club??? The five or six rows that do download, seem to be for random events. (I.e., its not the first five attendees, or the first five events).
Any help would be appreciated.
Ken
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Josh
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October 2, 2015 at 2:10 pm
Hi Ken,
Can you check the PHP version that’s running on the site? The Event Espresso > System Status tab will show you the version number.
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Ken Reed
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October 2, 2015 at 4:19 pm
Event Espresso version 3.1.37.5.P
WordPress version WP 4.3.1
Installed plugins
Advanced Code Editor by BaInternet version 2.2.6,
Advanced Custom Fields by Elliot Condon version 4.4.3,
Conditional Menus by Themify version 1.0,
Event Espresso – Calendar by Event Espresso version 2.2.7.p,
Event Espresso – Permissions by Event Espresso version 1.5.5.p,
Event Espresso – Recurring Events by Event Espresso version 1.1.8.p,
Event Espresso – Ticketing by Event Espresso version 2.2.0.p,
Event Espresso Volume Discounts by Seth Shoultes version 0.4,
Event Espresso by Event Espresso version 3.1.37.5.P,
GetResponse Integration Plugin by GetResponse version 3.0.2,
Jetpack by WordPress.com by Automattic version 3.7.1,
Ninja Forms by The WP Ninjas version 2.9.27,
Post Expirator by Aaron Axelsen version 2.1.4,
Posts in Page by IvyCat Web Services version 1.2.4,
Regenerate Thumbnails by Viper007Bond version 2.2.4,
Shortcodes Ultimate by Vladimir Anokhin version 4.9.8.1,
Yoast SEO by Team Yoast version 2.3.5,
WP Google Map Plugin by flippercode version 3.0.4,
WPMU DEV Dashboard by WPMU DEV version 3.5.3
*redacted*
PHP Version 5.2.17
*redacted*
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This reply was modified 9 years, 1 month ago by
 Josh. Reason: removed sensitive server details and irrelevant information
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Josh
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October 5, 2015 at 9:01 am
Hi Ken,
The solution for you will be either a) temporarily deactivate the Ticketing add-on when you run the reports or b) ask your host to update your server to PHP 5.3 or higher. The latter is the recommended solution, since PHP 5.2 isn’t getting security updates anymore.
It turns out the ticketing add-on adds a few columns to the report, and when it processes the information for the the report, it runs some functions that require a minimum of PHP 5.3. There’s more information about which versions of PHP are currently supported here:
http://php.net/supported-versions.php
http://php.net/eol.php
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