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Andres Molina
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February 28, 2014 at 11:00 pm
I have tried in numerous ways changing the events, but they are not showing at all. In the admin, it shows the following message:
Please be advised that this event has been published and is open for registrations on your website. If you update any registration-related details…
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Lorenzo Orlando Caum
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February 28, 2014 at 11:08 pm
Hi Andres,
Event Espresso 4 is currently not compatible with any Event Espresso 3 add ons. The developers have started updating them but this will take some time:
https://eventespresso.com/topic/status-of-ee4-add-on-compatibility/
—
Lorenzo
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Andres Molina
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March 3, 2014 at 7:22 pm
Well that does not solve my problem.
How can you advertise a product as if it includes the calendar when in reality it does not? Why are you selling an incomplete product? It feels horrible. I have hard deadlines to make this thing work or then I have got to find a different solution.
How can I get Event Espresso 3 for a discount?
Thank you in advance for your prompt response.
Andres
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Josh
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March 4, 2014 at 7:20 am
Hi Andres,
How can you advertise a product as if it includes the calendar when in reality it does not?
Sorry for the confusion, we aren’t advertising that there’s a calendar for Event Espresso 4 yet. We will once the calendar is available.
If you’d like to request a discount for Event Espresso 3, please contact the sales team by sending an email to sales@eventespresso.com.
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Andres Molina
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March 4, 2014 at 5:51 pm
I sent your team of the screenshot of the confusing/misleading design. I do believe it is not intentional, but it leaves room for misunderstanding.
Anyhow, I just purchased EE3 and I cannot download it because the purchase process requires me to register a new account and then it says that the username/email is already in use.
Any help downloading EE3 that I just purchased would be very much appreciated.
Thanks,
Andres
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Andres Molina
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March 4, 2014 at 5:52 pm
http://imgur.com/eZlIF5n
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Dean
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March 5, 2014 at 12:59 am
Hi Andres,
Thanks for the image I will pass this onto the sales dept. for further analysis.
Sorry for any issues with the sign up, if you can send a copy of the purchase receipt and the username you did sign up with, to sales@eventespresso.com, they will assist in getting that resolved for you.
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Andres Molina
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March 6, 2014 at 6:25 am
I have tried multiple times and emails keep bouncing back from the email address you provided.
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Andres Molina
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March 6, 2014 at 6:26 am
Delivery to the following recipient failed permanently:
sales@eventespresso.com
Technical details of permanent failure:
Message rejected by Google Groups. Please visit http://mail.google.com/support/bin/answer.py?hl=en&answer=188131 to review our Bulk Email Senders Guidelines.
—– Original message —–
X-Received: by 10.236.230.3 with SMTP id i3mr14159908yhq.13.1394105793009;
Thu, 06 Mar 2014 03:36:33 -0800 (PST)
Return-Path: <amolina411@gmail.com>
Received: from mail-yk0-x22b.google.com (mail-yk0-x22b.google.com [2607:f8b0:4002:c07::22b])
by mx.google.com with ESMTPS id z43si9504549yhd.1.2014.03.06.03.36.32
for <sales@eventespresso.com>
(version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
Thu, 06 Mar 2014 03:36:32 -0800 (PST)
Received-SPF: pass (google.com: domain of amolina411@gmail.com designates 2607:f8b0:4002:c07::22b as permitted sender) client-ip=2607:f8b0:4002:c07::22b;
Authentication-Results: mx.google.com;
spf=pass (google.com: domain of amolina411@gmail.com designates 2607:f8b0:4002:c07::22b as permitted sender) smtp.mail=amolina411@gmail.com;
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dmarc=pass (p=NONE dis=NONE) header.from=gmail.com
Received: by mail-yk0-f171.google.com with SMTP id q9so6337636ykb.2
for <sales@eventespresso.com>; Thu, 06 Mar 2014 03:36:32 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
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h=from:content-type:content-transfer-encoding:mime-version:subject
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b=JJhPLW+LxQzN/lvIMxv9cmItpft90yRVli0lQpQPt/1BbWxGgIaoz9m20v5+9BrwxX
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Ntg8HeDnKKVOUWMr9dCPRdEKV9LDDla92F7/yE01BgvcQvO0A/S2bYj/YGMKy9utnBA/
wAKVUtxN5+Nsf3QSisj+XVjoJp0r+ZlRRonAyt2GxgsAFjrIxzaxjVUAQmdbnXl+k4Vh
WOih/vu/z/R/QGkA25KPGi8+7Khl7UmbEa75BOQG2zDZRkz46dXiz6RWQZI2gYnj+lSp
CIKg==
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Return-Path: <amolina411@gmail.com>
Received: from [192.168.0.7] ([70.118.24.182])
by mx.google.com with ESMTPSA id m21sm17739895yhl.9.2014.03.06.03.36.31
for <sales@eventespresso.com>
(version=TLSv1 cipher=ECDHE-RSA-RC4-SHA bits=128/128);
Thu, 06 Mar 2014 03:36:32 -0800 (PST)
From: Andres <amolina411@gmail.com>
Content-Type: multipart/alternative;
boundary=Apple-Mail-898F31E0-8D21-4315-9D72-96B9A8D05BEB
Content-Transfer-Encoding: 7bit
Mime-Version: 1.0 (1.0)
Subject: Re: Event Espresso Purchase Confirmation and Receipt
Message-Id: <6D1D18D2-8BF5-450A-908B-6B6A7015992D@gmail.com>
Date: Thu, 6 Mar 2014 06:36:31 -0500
To: “sales@eventespresso.com” <sales@eventespresso.com>
X-Mailer: iPhone Mail (11B651)
Please help!!
Sent from my iPhone
On Mar 6, 2014, at 6:31 AM, Andres <amolina411@gmail.com> wrote:
Apparently my username/email is already being used by the previous purchase if EE4 which apparently does not have calendar…. Crazy!
Extremely frustrating and misleading purchasing experience with you guys. Hope to have a better shopping / customer experience and support that takes ownership of issues like this.
Username:amolina411
<image.png>
Please help!!!
<image.png>
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Andres Molina
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March 6, 2014 at 6:33 am
Lol now Talk to me about bad sales customer experience!
Paid for immediate downloadable product but yet i have to contact sales begging to please consider me sending the product i just purchased and have not been able to use. But even that seems like mission impossible… Lol
I really need this to work by next week, i guess i might have to increase urgency through customer reviews and social media then since i have no other choice of communicating to sales/customer support. All because if misleading information getting me to buy two products (one of them being just a teaser “just kidding”) and a faulty checkout process (not my fault) Ridiculous!!
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Jonathan Wilson
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March 6, 2014 at 9:15 am
Hi Andres,
I am very sorry for the trouble you are experiencing. I’m not sure why the emails keep bouncing back.
I have added the files to your account. Please let me know if there is anything else I can do.
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Jesse Welter
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March 10, 2014 at 8:56 am
I just bought EE4 as well. No calendar?? How in the world can you have an event manager with no calendar? You cant use google or Icalendar either? It puts everything in a blended row so people have to scroll through listing after listing, gawd this is horrible!
I think I need EE3 as well so I can get the calendar
Jesse Welter
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Dean
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March 11, 2014 at 1:55 am
Hi Jesse,
We have tried to make it as clear as possible that EE4 is in an open Beta and that there are no add ons currently available for it (we are working incredibly hard right now to get the core product stable and to get addons released).
Please note that EE3 addons are not compatible with EE4.
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Jesse Welter
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March 11, 2014 at 5:59 am
Now that I purchased it what do you want me to do?
I can’t believe I waited 24 hrs for your reply for you to tell me what I already know at this point. This answer is already in the above post.
I was stating I need EE3 like you did for Andres..
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Dean
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March 11, 2014 at 6:46 am
Hi,
I will refer this to the sales dept., to get in touch with regarding changing licence types. Please bear with us.
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Jonathan Wilson
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March 11, 2014 at 8:56 am
Hi Jesse,
I replied to your email, but wanted to respond here as well. I am very sorry for the confusion. We never meant to mislead you. I have sent you a discount link for the purchase of an EE3 license.
Please let me know if I can do anything else for you.
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