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Events missing when filtering Event Overview for previous month

Posted: February 5, 2015 at 8:37 pm

Viewing 9 reply threads


Cheri Henney

February 5, 2015 at 8:37 pm

When I filter for January 2015 (since Feb 1st), I now can not see the end of the month of January. It shows all events up to January 26th, and then nothing. Any thoughts? This happened once before for May 2014, when just May 31st was missing for a couple months and then was fixed.


Lorenzo Orlando Caum

  • Support Staff

February 6, 2015 at 12:35 pm

Hi Cheri,

Could you let us know the version of Event Espresso that you are using so we can test this on our end?

Thanks


Lorenzo


Cheri Henney

February 6, 2015 at 1:52 pm

Darn it … sorry I forgot to add in the first post. EE 3.1.36.5.P


Josh

  • Support Staff

February 9, 2015 at 9:30 am

Hi Cheri,

Can you estimate how many events should be listed, and how many are being listed? This will help us investigate.


Cheri Henney

February 9, 2015 at 10:15 am

There are 34 listed and it should be 40. The events that are missing are Jan 29, 30 and 31 (1, 2, 4 event respectively).


Lorenzo Orlando Caum

  • Support Staff

February 9, 2015 at 1:16 pm

Thanks for the additional information. Were any of these events changed to a status of deleted?


Lorenzo


Cheri Henney

February 9, 2015 at 2:47 pm

No … they should be visible to me like all the others. They are just in closed status and if I download all the attendee info, all the guests are reported. Also if I download all the event data, they are also listed there. But, I need to get into the events to remove some of the attendees that didn’t show and didn’t pay.


Tony

  • Support Staff

February 9, 2015 at 3:12 pm

Hi Cheri,

I can reproduce this on one of my test sites and will be investigating further.

As a work around if you need to get to these events you can show all events, sorted by event date, then go through the pages until you find the correct date.

To do this set up your filters like this – http://take.ms/Qk9gh

Click retrieve.

Then use the pagination on the bottom right.


Cheri Henney

February 9, 2015 at 3:22 pm

Thank you … I will do that until there is a fix. Thank you


Dean

February 10, 2015 at 3:46 am

Thanks Cheri,

It looks like a fix for this will be shipped in EE3.1.37.

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