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Events changed status to sold out after update

Posted: November 5, 2015 at 4:49 pm

Viewing 27 reply threads


Zeljko Crepulja

November 5, 2015 at 4:49 pm

Hi,
I updated EE 4 to version 4.8.20 (WP version is 4.3.1) and all events changed their status to sold out.
Since update I can’t change event status to Active. I tried advice like changing dates, checking if tickets are archived etc. Also tried creating few new events from scratch and nothing helped with getting active status on events.
Here is an image showing event and ticket:
Screenshot ticket + event
Any advice what to do? Thanks in advance


Josh

  • Support Staff

November 5, 2015 at 4:57 pm

Hi Zeljko,

Is it already November 6 where you’re located? Can you try setting the Sale Starts date to November 5 your local time?


Zeljko Crepulja

November 6, 2015 at 12:19 am

Hi Josh,

It was nearly 1 am local time when I started this topic. I tried changing sale start to current date ( November 6) and November 5 as you told and it didn’t help. Also tried creating new ticket with both dates, including “Now” option without any success. Event is still in Sold Out state.


Petr Tichy

November 6, 2015 at 5:05 am

I’m having the same problem as well!!!
PLEASE HELP!


Josh

  • Support Staff

November 6, 2015 at 6:09 am

If possible, please completely fill out the form on this page so we can investigate:

https://eventespresso.com/send-login-details/


Zeljko Crepulja

November 6, 2015 at 6:51 am

Hi Josh,

I’ve just sent login details.

Regards


Josh

  • Support Staff

November 6, 2015 at 7:58 am

Hi Zeljko,

Since there really isn’t enough access (not full admin access and you didn’t send FTP access) there isn’t much we can do to troubleshoot this. As far as we can tell, there may be a PHP bug affecting your specific server environment.

For now, I can advise downloading the prior version from via this link:

https://github.com/eventespresso/event-espresso-core/archive/4.8.13.p-sans-tests-tag.zip

Then you deactivate and delete the current version of EE4, and upload and activate the 4.8.13.p version.


Zeljko Crepulja

November 6, 2015 at 8:57 am

Hi Josh,

I’ll send you superadmin account and ftp access in few moments. EE 4 is downgraded to 4.8.13 and events now have active status. New issue now is that I can’t use translation file anymore.

Translations are set as described in: https://eventespresso.com/wiki/how-to-translate-event-espresso/

What can I do next?


Josh

  • Support Staff

November 6, 2015 at 10:44 am

Did you make a backup of your translation files before you updated?


Josh

  • Support Staff

November 6, 2015 at 1:23 pm

You probably didn’t have a custom translation, so that’s okay if you didn’t. I went in and triggered it to sideload in the translation from github, so you’ve got a working translation now.


Zeljko Crepulja

November 7, 2015 at 3:17 pm

Thanks Josh for help with translations. There are still some parts on English language even they are translated in uploaded .po file. Can you explain how to set working translations for untranslated parts on image? I’ve found in .po file those strings and they are translated but EE doesn’t use them…


Zeljko Crepulja

November 7, 2015 at 3:19 pm


Sorry for double post, image somehow dropped out from the previous post.


Lorenzo Orlando Caum

  • Support Staff

November 8, 2015 at 11:02 am

Hi Zeljko,

PO files are used by GlotPress, POedit and other translation tools. Your website will need an .mo file. Could you try getting the latest from GlotPress?

https://eventespresso.com/wiki/how-to-translate-event-espresso/#setup-your-language-files

If that does not help, then please share the translations here and we’ll add them to GlotPress and then share a link to an updated mo file.

Thanks


Lorenzo


Zeljko Crepulja

November 9, 2015 at 12:28 am

Hi Lorenzo,
Latest .po file I used was downloaded on last thursday. Also added .mo file to the site which was generated by saving edited .po file (added to same folder as .po file, located /wp-content/uploads/espresso/languages).

You can get translations here:
https://www.dropbox.com/sh/qgzga0agah1m4h0/AAAfMqvMymK5I0nKaTLeUyr


Lorenzo Orlando Caum

  • Support Staff

November 9, 2015 at 6:46 am

Hi, sorry for the confusion. Could you share the translations for the lines that are not translating?

For example:

original text –> translated text

I’ll just need a couple of those so I can check GlotPress.


Lorenzo


Zeljko Crepulja

November 9, 2015 at 7:15 am

Hi, sure, here are couple of them:
1. In order to process your registration, we ask you to provide the following information.%1$sPlease note that all fields marked with an asterisk (%2$s) are required. -> Um Ihre Anmeldung zu bearbeiten, bitten wir Sie, folgende Angaben zu machen.%1$sBitte beachten Sie, dass alle mit einem Stern (%2$s) gekennzeichneten Felder Pflichtfelder sind.

2. Personal Information -> Persönliche Informationen

3. %1$sCongratulations%2$sYour registration has been successfully processed.%3$sCheck your email for your registration confirmation or click the button below to view / download / print a full description of your purchases and registration information. -> %1$sVielen Dank!%2$sIhre Anmeldung wurde erfolgreich abgesendet.%3$sÜberprüfen Sie Ihre E-Mail mit der Anmeldebestätigung oder klicken Sie auf die Schaltfläche „Vollständige Bestätigung ansehen“, um eine detaillierte Beschreibung Ihrer Bestellung und Registrierung herunterzuladen und auszudrucken.

4. Click here to edit All Attendee Information -> Klicken Sie hier, um die Teilnehmerinformationen zu bearbeiten

Would that be enough?


Lorenzo Orlando Caum

  • Support Staff

November 9, 2015 at 7:51 am

Thanks. Those appear to be translated already in GlotPress. Could you download the latest mo file here:

http://translate.eventespresso.com/projects/event-espresso-4/de/event-espresso-de_DE/export-translations?format=mo

Then change the name to this:

event_espresso-de_DE.mo

Afterwards, upload it here:

/wp-content/uploads/espresso/languages

Then go to WP-admin –> Settings –> General and save changes and it should activate.

The Personal Information heading can be translated through the Question Groups editor in this location:

Event Espresso –> Registration Forms –> Question Groups –> Personal Information


Lorenzo


Zeljko Crepulja

November 9, 2015 at 12:52 pm

Hi Lorenzo,
Thanks for pointing the Personal Information part. I found it and change its name.

Unfortunately, uploading the .mo file didn’t help with translations. It still shows same parts on English. Any advice what to try or do next?


Lorenzo Orlando Caum

  • Support Staff

November 10, 2015 at 9:30 am

Hi, we are looking into this but I’m having some trouble duplicating the issue:

http://cl.ly/image/3k30161Y1S1x

http://cl.ly/image/420B3O2m1m3u

I’ve tried getting the MO file directly and adjusting the name and uploading it. I’ve also tried getting the PO file and then compiling an MO file using POedit and then uploading it.

What happens if you switch the site to another language (any other language) and then switch back to German (Deutsch)?


Lorenzo


Zeljko Crepulja

November 10, 2015 at 2:20 pm

Hi Lorenzo,
I tried changing languages between English and German. When it is set to English, everything is showing ok. If I set it to German, it is only partially translated.
I see in your first image that you have “Name and description” in table. In .po file that string was already translated to “Name und Beschreibung”.
There is also translated string in .po file which points to “Thank You” and I see on your second screenshot that it shows “Thank You”. It should also be translated, right?


Lorenzo Orlando Caum

  • Support Staff

November 10, 2015 at 4:00 pm

Hi Zeljko,

I’m eager to get these translations working for you so could you share some additional feedback:

Are the four translation strings mentioned in the link below working?

https://eventespresso.com/topic/events-changed-status-to-sold-out-after-update/#post-179818

Name and Description is not currently translated: http://cl.ly/image/0t0s3i2f2Y3J

Could you share the translation and I’ll add to GlotPress?

On your question on “Thank You” — that is the name of the page so that would need to be changed through the page editor.

For clarity, my earlier testing was done on a newer installation of WordPress as I was trying to determine why the congratulation string and the others were not translating for you.


Lorenzo


Zeljko Crepulja

November 10, 2015 at 4:39 pm

Hi Lorenzo,

Regarding the four strings translations, they are still showing only in English. No matter which language is selected.
You can get translation file here: https://www.dropbox.com/s/45jw7cfj601eipa/event-espresso-de_DE.po?dl=0

Thank you for explaining the “Thank You” part.

Which WordPress version were you using for testing?


Lorenzo Orlando Caum

  • Support Staff

November 11, 2015 at 6:10 am

Hi,

Please try this file:

http://cl.ly/code/1n2Q3y3j3L25/download/event_espresso-de_DE.mo

Also, the formatting of the file does matter. For example, it should be this (note the underscore in event_espresso):

event_espresso-de_DE.mo

…instead of this:

event-espresso-de_DE.mo


Lorenzo


Zeljko Crepulja

November 11, 2015 at 6:32 am

Hi,
I added .mo file to the language folder with no success. Files uploaded to server had right formatting. Only this one I sent you had minus instead of the underline.
Also tried changing language to English and back to German but same lines are still not translated.
Regarding file name formatting, if it wasn’t correct, it wouldn’t work at all, right? 🙂


Lorenzo Orlando Caum

  • Support Staff

November 11, 2015 at 7:56 am

Hi,

Could you follow up with us here:

https://eventespresso.com/send-login-details/

We’ll need a temporary SFTP / FTP login and a temporary WP dashboard login.

Also, I missed your earlier question so I’ll answer that. We always test with the latest version of WordPress and Event Espresso 4.

Thanks


Lorenzo


Zeljko Crepulja

November 12, 2015 at 3:08 am

Hi,
I sent you login details. Regarding WordPress version, do you test on beta versions or only on latest stable versions?


Lorenzo Orlando Caum

  • Support Staff

November 12, 2015 at 7:21 am

Hi, I’ll follow up via the email that you sent.

Thanks


Lorenzo


Zeljko Crepulja

November 12, 2015 at 8:08 am

Finally working!
Thank you very much!

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