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Dasnyde4
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November 15, 2018 at 1:56 pm
I keep getting an error when I try to select payment after registering.
Here is the page in question.
https://lancastertechcamps.com/events/intro-to-movie-making-camp-2018/
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Josh
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November 15, 2018 at 2:05 pm
Hi,
I checked, and here’s the error in the source of the page when the registration form is submitted:
https://slack-files.com/T02SY781D-FE4Q6KZ52-cea2d95d50
The way forward will be to activate WP_DEBUG mode so you can capture the PHP error that led up to the 500 error. There are instructions for activating WP_DEBUG mode here:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
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Dasnyde4
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November 15, 2018 at 3:34 pm
okay. I believe I activated the mode. Please let me know if I did it incorrectly.
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Dasnyde4
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November 16, 2018 at 6:57 am
So I’ve narrowed it down to a plugin that is conflicting. The7 Ultimate Addons for Visual Composer. Unfortunately it runs all the visuals on my site. Not sure if there is a fix for this
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Tony
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November 16, 2018 at 7:19 am
Hi there,
The error log shows your site is running out memory. Visual composer itself uses a ot of resources, then it’s add-ons, then EE and it all mounts up.
Currently, your site has roughly 128MB of ram available, you’ll need to increase that amount.
You can add something like this to your wp-config.php file:
define( 'WP_MEMORY_LIMIT', '256M' );
Which sets the memory limit to 256MB if your host has it available for your site.
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Dasnyde4
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November 16, 2018 at 8:01 am
will that fix the error in Event expresso?
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Josh
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November 16, 2018 at 8:18 am
The way to find out is apply that memory bump, then test the registration form.
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Tony
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November 16, 2018 at 8:21 am
Which error in Event Espresso?
The only error I can see in the logs is memory exhausted errors, like this:
[16-Nov-2018 14:12:37 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 75 bytes) in /wp-content/plugins/event-espresso-core-reg/core/db_models/EEM_Base.model.php on line 5401
Although Event Espresso is shown in the error, its essentially saying ‘Event Espresso tried to do X, but your server ran out of memory whilst doing so’. So increasing the memory limit should fix the above.
I’ve just ran a test registration on your site and selected Invoice for the payment option, I didn’t get any errors but I’m assuming you currently have ‘The7 Ultimate Addons’ plugin enabled currently?
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Dasnyde4
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November 16, 2018 at 8:31 am
I’m getting this error. “This registration step could not be completed. Please refresh the page and try again.
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Tony
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November 16, 2018 at 8:35 am
You’ll get that error if your server throws a fatal during the request, which links back to the memory exhausted error mention above.
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Dasnyde4
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November 16, 2018 at 8:41 am
My hosting server said I’m only at 0.58% of 4.00% CPU Limit. I asked about memory being exhausted and they said ram increase isn’t an option for shared servers
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Josh
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November 16, 2018 at 8:45 am
We’re not talking about a ram increase for your server. We’re talking about bumping the amount of available memory for WordPress.
Have you added this to your wp-config.php file yet?
define( 'WP_MEMORY_LIMIT', '256M' );
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Dasnyde4
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November 16, 2018 at 8:53 am
I did, but when I add it the site won’t load after.
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Dasnyde4
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November 16, 2018 at 8:54 am
Actually I think it is working. Now let me see if that fixes the problem with Eventexpresso. I appreciate your patience with me 🙂
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Dasnyde4
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November 16, 2018 at 8:57 am
That fixed it. Thank you so much! By any chance if I wanted to remove the side bar on there how would I do that?
Thanks again!!
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Josh
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November 16, 2018 at 9:13 am
The sidebar is added by your theme. You could check your theme’s options panel to see if they’ve got a setting or option to make the pages/posts full width with no sidebar.
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