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Event upcoming but registrant cannot move further in registration process

Posted: October 3, 2019 at 10:27 am

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Couples In Step

October 3, 2019 at 10:27 am

Status for event is upcoming. There are available tickets. But the registrant cannot move beyond the intro section. The “continue” or whatever button is missing.


Josh

  • Support Staff

October 3, 2019 at 10:52 am

Hi,

I checked your site and indeed, everything related to the event is missing, and it’s like this for every event on the site.

Can you check to see if any changes were made to the site’s theme or theme templates? It seems like something is removing all of the event information that’s normally added in with the WordPress “the_content” filter.


Couples In Step

October 5, 2019 at 7:18 am

well not sure what happened. But I restored a back up and all is working well now. I’ll keep a closer eye on it for a while. You can close this ticket for now.

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