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Event sold as sold out but one place left

Posted: March 16, 2017 at 4:53 am

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Andrew Mason

March 16, 2017 at 4:53 am

Hi,
I have an event with 3 tickets, one of the tickets has 12 available and is showing as 11 sold, but the ticket is showing as sold out on my site. Any ideas why?
Andrew


Josh

  • Support Staff

    •

March 16, 2017 at 10:08 am

Hi Andrew,

Either there’s a registration in progress that’s reserving the last ticket, or there’s a stuck reservation from a registration that was abandoned. You can clear the stuck reservation by going to Event Espresso > Maintenance > Reset, then click on the button that says: Reset Ticket and Datetime Reserved Counts.
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Updated by Josh 7 years, 10 months ago ago

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