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Event showing as book when transaction not completted

Posted: February 15, 2017 at 2:47 pm

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Safety City

February 15, 2017 at 2:47 pm

Hi there,
How long will the event show as booked in the calendar when a registration is not completed? And is there a setting in the back end to control that? Or can we just set it to show as booked when it is actually paid for?
Thanks.
Kerstin


Josh

  • Support Staff

    •

February 15, 2017 at 3:15 pm

Hi Kerstin,

If I understand your question, then what you’re seeing is the ticket reservation in effect. The registrant is given about an hour to pay before their reservation gets removed and the ticket goes back into the inventory.
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Updated by Josh 7 years, 7 months ago ago

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