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Event Registrations + Payments Appear Duplicated

Posted: April 18, 2019 at 9:59 am

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FASeminars

April 18, 2019 at 9:59 am

Under WP > USERS – there is a section showing which events a USER has registered for that gets updated per user as they register for more events.

Screencast:
https://www.screencast.com/t/zJNFVikvkCr

We have discovered that many users show duplicate registrations + payments although in fact they have not registered or paid twice which makes the back-end management confusion.

Is this a bug in Event Expresso? What would cause this to occur?

When we check the actual event the user registered for, we only see a single record of registration plus payment.

But the screenshot posted above in the link shows duplication.

Thanks for any help or insight you can provide.


Josh

  • Support Staff

April 18, 2019 at 11:21 am

Hi,

The screenshot you shared looks unfamiliar to me, it does not look like the list that’s generated by the WP User Integration add-on. Here’s a screenshot of an example of that list:

https://slack-files.com/T02SY781D-FJ2G0QQMD-18999ea819

May I ask did a developer add or modify that list?


FASeminars

May 2, 2019 at 1:36 pm

Former developer modified – it’s been fixed by new developer.

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