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Event Registrations not reporting correctly

Posted: February 21, 2022 at 10:46 am

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bmarolf

February 21, 2022 at 10:46 am

I am using [ESPRESSO_MY_EVENTS] shortcode for display the user event however, i am facing the Event Registrations Tickets count issue.

Ex.
I have registered the event with the 4 QTY(https://nimb.ws/dvy6PC) but it’s show only one ticket on the front-end side(https://nimb.ws/jpHwLM).
If I click on the receipt icon, it shows correctly purchased 4 tickets but It’s just the event registrations page that shows incorrectly(https://nimb.ws/jpHwLM). Can you please help me on this?


Tony

  • Support Staff

February 22, 2022 at 2:53 am

Hi there,

Are all of the tickets assigned to the same registrant or did the user enter 4 different peoples details?

On this page: https://nimb.ws/dvy6PC

If you scroll down a little to ‘Attendee Registered in this transaction’ section, what do you see?

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