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Valor Training Group
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March 23, 2015 at 8:01 pm
I’m not sure when this started but I had one customer who was able to register today and one who wasn’t. Whenever I try to register for any classes I put in my name and email,then I get the gear icon with no movement forward, I can’t even get to the payment options page.
http://www.dftofco.com
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Lorenzo Orlando Caum
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March 23, 2015 at 8:39 pm
Hi, could you go to your payment methods page in your WP dashboard and check the URLs for the payment methods?
They appear to be used HTTPs but an SSL certificate does not current exist on the site.
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Lorenzo
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Valor Training Group
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March 24, 2015 at 4:50 am
That’s the problem but EE won’t save the changes when I change the https to http. I even uploaded the image to my theme file and pointed it there. Every time I hit save, both the Mijireh and Invoice pages change my URL back to HTTPS. As you stated, there is no SSL on my site and hasn’t been for almost a year, not sure when or why that changed.
Now what?
Thanks for the help
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Valor Training Group
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March 24, 2015 at 5:07 am
Further, I tried deleting the button URL image but when I attempt to save the changes it puts the default pathway with the HTTPS in it.
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Lorenzo Orlando Caum
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March 24, 2015 at 7:02 am
Hello,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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Valor Training Group
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March 25, 2015 at 11:25 am
Any update on this issue? I am unable to have people pay without this issue being fixed.
Thanks.
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Lorenzo Orlando Caum
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March 25, 2015 at 12:35 pm
Hi,
Did you submit the form?
https://eventespresso.com/send-login-details/
We can’t access your site without that information.
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Lorenzo
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Valor Training Group
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March 25, 2015 at 1:24 pm
I went through the process yesterday, apparently you never received it so I submitted just now. Thanks
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Valor Training Group
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March 25, 2015 at 1:25 pm
As in I didn’t complete it…
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Lorenzo Orlando Caum
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March 26, 2015 at 11:31 am
Hi Laran, I’m taking a look at this now. Thanks for updating the temporary information.
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Lorenzo
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