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MPWebmaster
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April 28, 2023 at 6:32 am
Hello, we have a registration Registration Code: 567-77-1-747e
Tickets:
Summer Camp K-5 Regular
We cannot find this in the database through any search, CSV download etc. We do have a registraton email confirmaton that was sent to the user. The only thing I can think is that it was deleted but not sure how or why that would have happened. When I click on the message confirming, it pulls up a registration for 3 other classes that we do have for the user, but does not include sumemr camp. Please let me know if you need anything to help troubleshoot. It is not in the trash so if it was deleted, it was permanently deleted; that’s the only explanation I can think of but I don’t think it is likely to have happened.
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Garth
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May 1, 2023 at 2:36 pm
Hi there,
Did three or four registrations for the same use all come in to Event Espresso a short period of time or over the course of different days?
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MPWebmaster
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May 1, 2023 at 3:15 pm
they were in the same multi event registration transacation – they had the same reference # which we call “invoice”
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