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dhankel
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August 11, 2023 at 2:01 pm
I’ve made a screen recording of a client’s checkout process. Sorry it is a little lengthy, but I wanted you to see a couple of the issues I am facing.
https://share.getcloudapp.com/YEu4E8KZ
1. The registrant’s I add for each ticket type do not receive emails. The payment notification is received at the primary email address.
2. When I toggle CC as the method of payment and click finalize, it’s like it is trying to submit a blank form. (timestamp around 2:39)
3. On the registration details page (timestamp around 4:14), all the registrants are for the primary contact – not pulling in the registrant contact information.
We successfully ran one event without any issues this past spring, so I’m not sure why I am experiencing these issues now.
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Tony
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August 12, 2023 at 5:10 am
Hi there,
So there’s a few issues here.
1 & 3 are connected, 2 is an issue with the site.
Let’s start with 1 & 3.
That’s happening because of the way you have your questions set up, you are capturing the attendee details using custom questions. For EE to generate a registrant it needs to use the 3 system question First Name, Last Name (optional) & Email Address from the ‘Personal Information’ question group.
So when you edit your event select the Personal Information question group for additional registrants:
https://monosnap.com/file/COOwMamRS8dEj2yKfMbzXN5NFUCdb2
You ma not want to collect all of the question in that group for every registrant right now, and thats ok, we can fix that. But in order for registration to be separated out, you need to use that group with the First Name, Last Name and Email. Other questions can be added to another group and then set that group only on the primary registrant if needed (More on this shortly if needed).
So first, try the above. Uncheck the attendee info group you currently have and just use personal info.
Do registrations work how you wanted them to then?
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dhankel
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August 14, 2023 at 10:08 am
Thank you Tony. Yes, this works properly now.
How can we address the issue with the credit card payment portion? #2 above?
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Tony
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August 14, 2023 at 10:27 am
Ok, so that one is more complex and it looks like a conflict.
Its happening because the Ajaz requests are running on the page and that appears to be happening due to the JS TypeErrors being thrown on the checkout page.
The first thing I notice is there’s multiple versions of jQuery loading, do you know why that is the case?
This:
<script type="text/javascript" src="https://ajax.aspnetcdn.com/ajax/jQuery/jquery-3.4.1.min.js?ver=1.1" id="jquery-min-js-js"></script>
Is a custom version of jQuery loading from a CDN, rather than using the version loaded from WordPress:
<script type="text/javascript" src="https://{domain}/wp-includes/js/jquery/jquery.min.js?ver=3.6.4" id="jquery-core-js"></script>
Are you using a plugin to load a different version of jQuery?
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dhankel
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August 14, 2023 at 10:30 am
Also, is there a way to order the tickets? Client would like the order so that they are listed on the registration ticket selector in 7,8,9 order instead of 9,8,7 order.
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Tony
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August 14, 2023 at 10:34 am
Are you using the legacy editor or advanced?
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dhankel
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August 14, 2023 at 10:35 am
I believe it is the advanced editor.
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Tony
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August 14, 2023 at 10:59 am
On the ticket section, lick ‘Show Filters’
Then click the ‘Set Custom Order’
A modal should show where you can drag and drop the tickets to the order you prefer, click Submit.
That should set the order to whatever custom order you used.
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dhankel
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August 14, 2023 at 11:07 am
Thank you Tony, that did the trick on reordering. Regarding the jquery plugin issue, we aren’t using a plugin. We are using jquery migrate though.
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Tony
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August 15, 2023 at 7:53 am
OK, try disabling jQuery migrate and see if you have the same issue on the checkout page.
It could be from the version being loaded through that, seems odd though.
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dhankel
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August 18, 2023 at 11:34 am
Hi Tony. I think we got this sorted out and working correctly.
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Tony
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August 18, 2023 at 11:36 am
Awesome, I’m glad you got it working.
Any further questions just lt us know.
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