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Jason
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December 1, 2014 at 1:12 pm
I have set the Primary Contact Email in the general settings for the plugin but when someone registers for my event, the registration notification gets sent to a different email address (the one I used to purchase the plugin). How do I fix this?
Thanks!
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Lorenzo Orlando Caum
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December 1, 2014 at 1:58 pm
Hi Jason,
Your support license for Event Espresso does not affect your site settings. It is for support services such as software downloads and access to the support team.
Did you save after updating the email in Event Espresso –> General Settings?
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Lorenzo
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Jason
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December 1, 2014 at 2:39 pm
Yep! I have the correct email address saved in those settings.
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Lorenzo Orlando Caum
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December 1, 2014 at 9:18 pm
Hi,
Are you using a plugin like WP SMTP or another plugin that interacts with wp_mail (native mail function in WordPress)?
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Lorenzo
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Jason
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December 2, 2014 at 7:18 am
No, I don’t have any other plugins installed that would have anything to do with email.
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Lorenzo Orlando Caum
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December 2, 2014 at 11:45 am
Hi there,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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