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Event Registration Does Not Redirect to Thank you Page for a Free Event

Posted: January 10, 2016 at 9:30 pm

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David H

January 10, 2016 at 9:30 pm

This is the Event Page: http://lizardcentre.com/event-registration/?ee=179

It does not redirect to the Thank you page: http://lizardcentre.com/thank-you/

Instead it just goes to http://lizardcentre.com/event-registration/

The event is Free so no need for users to make payment anywhere.

I need a thank you page so I can install adwords conversion tracking.

Any Ideas?


Lorenzo Orlando Caum

  • Support Staff

January 11, 2016 at 10:00 am

Hi David,

There are four WordPress pages with shortcodes that Event Espresso 3 uses to help with registrations.

Could you double-check that those pages are set correctly through Event Espresso –> General Settings –> Page settings?

Here is a screenshot of how they should appear in the page mentioned above:

http://cl.ly/2Z0s0O2W3s0V

You’ll also see that the shortcode that should be used is mentioned.

Please also ensure that you are not using the following shortcode multiple times on your site:

[ESPRESSO_EVENTS]


Lorenzo


lizard2067

January 12, 2016 at 10:56 pm

I would like to confirm that all settings are correct in Page settings and the shortcodes are in the right place.
I have checked that [ESPRESSO_EVENTS] is only on one page.


Tony

  • Support Staff

January 13, 2016 at 3:08 am

Currently with EE3 free events do not redirect to the thank you page, so this is expected behavior.

If you need all registrations to redirect to the thank you page I would recommend updating to use EE4.

You can test drive EE4 to see if it will suit your needs here:

Test Drive Event Espresso 4

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