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Scott Tuchman
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December 4, 2014 at 11:19 am
For the life of me I can’t figure this out. When a person registers for one of the events, at the end of the process, a Registration Notification is being sent. The issue that it is coming to me, the web developer, at my email address and not the client.
Nowhere within the WP website or within EE4 is my email listed, it is only the clients. So why am I receiving all of these completed registration notifications???
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Tony
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December 4, 2014 at 11:30 am
Hi Scott,
Did you create the Events using your own WP Account on the site?
By default the the Event Admin context will be sent to the event authors email address. Would you prefer these emails sent to the Primary Contact Email within General Settings or another email?
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Scott Tuchman
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December 4, 2014 at 12:15 pm
Do you mean the EE site or the clients WP site? I’m the person who purchased EE4 and registered it on the EE site but what does that have to do with the actual client WP website where the EE4 is installed and operating from? Why would the plug ignore all of the internal email settings of the WP client site and use an external email that has nothing to do with the website that EE4 is running from?
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Scott Tuchman
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December 4, 2014 at 12:17 pm
All of the output emails need to go to the client, not me.
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Scott Tuchman
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December 4, 2014 at 12:20 pm
I have scoured the DB for all of the wp_esp_*** data entries and my email is nowhere to be found or anywhere other than the Admin to the site.
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Tony
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December 4, 2014 at 1:08 pm
Apologies I should have been more specific.
Do you mean the EE site or the clients WP site?
On your clients site, as you correctly mentioned EventEspresso.com is not connected to your clients site and our servers are not used to send any of the emails.
However based on your last reply, the admin account has your email address assigned to it.
I have scoured the DB for all of the wp_esp_*** data entries and my email is nowhere to be found or anywhere other than the Admin to the site.
Whilst logged into the admin account, did you create the Events that are currently on the site?
If you go to Event Espresso -> Messages. Edit any of the messages that have an Event Admin context and look within the To field.
You will find that by default the Event Admin messages use the [EVENT_AUTHOR_FORMATTED_EMAIL] within the To field. This is the email account for the user that created the events (the post author).
So if you created the events on your clients site, with your own account on their site, then that is why the emails are being sent to you.
Changing all of the messages templates that have an Event admin context to use [CO_EMAIL] in that To field, will send all of those messages to the ‘Primary Contact Email’ address within General Settings.
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Scott Tuchman
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December 4, 2014 at 1:25 pm
Totally makes no sense whatsoever to default to whoever created the event as opposed to using the primary email that is entered into EE4. What’s the point of having the admin email if it is not used. That being said, do I use [CO_EMAIL] or [CO_FORMATTED_EMAIL]?
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Lorenzo Orlando Caum
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December 4, 2014 at 2:02 pm
Hi,
Here are examples of both:
[CO_EMAIL] = hello@example.com
[CO_FORMATTED_EMAIL] = My Organization hello@example.com
So formatted has the name of the organization and the email.
Be sure to save changes after updating the shortcodes.
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Lorenzo
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