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Event Registration Details email including blank information

Posted: June 22, 2014 at 10:23 pm

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sakirose

June 22, 2014 at 10:23 pm

Event registrants are receiving an email that says Venue, Social Media Connect, and Questions, but I have not used or set these fields in the actual Event.

My confusion is that I don’t understand why blank field or links would be included in the email if I left these fields blank in the event? It wouldn’t make sense to edit the message template if I did plan to include these later.

Usability and Customer Experience Specialist.


Tony

  • Support Staff

June 23, 2014 at 10:04 am

Hi sakirose,

Once again thank you for your feedback, as mentioned in your other thread I have included your thoughts within a ticket to improve the UI for the messages system.

Unfortunately with the current implementation it is not possible to exclude a field based on the fact that it is empty.

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