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Safe Babies Healthy Families
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March 25, 2014 at 10:16 am
Hello,
I have set up my event and have it launched on our site. When I go in to do a test registration I choice my ticket, enter in the registration info. Then when I click on proceed to payment options I get “This registration step could not be completed. Please refresh the page and try again.” I have refreshed and tried about 5 times. How can I fix this problem?
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Lorenzo Orlando Caum
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March 25, 2014 at 10:29 am
Hello, could you please link to an event so I can take a look? Any event will work as I’ll be looking for errors on the page.
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Lorenzo
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Safe Babies Healthy Families
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March 25, 2014 at 10:30 am
The link to the event is http://wp.safebabieshealthyfamilies.org/events/an-evening-to-remember/
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Lorenzo Orlando Caum
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March 25, 2014 at 10:52 am
Hi Emily,
Could you please clear your cache and setup no-cache/exclusion rules for your caching plugin?
These are the critical pages for Event Espresso. You can find them in WP-admin –> Event Espresso –> General Settings –> Critical pages.
On a default install of Event Espresso, the following slugs would be needed for the no-cache rules:
/events/
/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/
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Lorenzo
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Safe Babies Healthy Families
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March 25, 2014 at 11:42 am
How do I clear the cache?
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Safe Babies Healthy Families
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March 25, 2014 at 11:56 am
Also, where would I put those slugs? I am using WP Total Cache and I am not sure how to do that.
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Lorenzo Orlando Caum
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March 25, 2014 at 12:15 pm
This varies from caching plugin to caching plugin but there should no a cache option within the settings pages for W3 total cache under the page cache settings:
http://cl.ly/image/2R3U141V0j15
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Lorenzo
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Safe Babies Healthy Families
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March 25, 2014 at 12:22 pm
I added those pages to the no cache list and re tested the registration and still got the same message.
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Lorenzo Orlando Caum
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March 25, 2014 at 12:34 pm
The old cache still be in place. Did you clear the cache after making those changes?
Try deactivating W3 total cache and reactivating it through WP plugins.
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Lorenzo
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Tony
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March 25, 2014 at 12:36 pm
Hi Emily,
When you alter the cache settings you need to ‘purge’ (delete) the cache to rebuild it with your new rules.
If you go to Performance -> Dashboard. You should then see an ‘Empty All Caches’ button. Press that.
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Safe Babies Healthy Families
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March 25, 2014 at 12:41 pm
I deactivated total cache and tested it and it didn’t work and then I did the empty all caches and tested it and that also didn’t work.
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Lorenzo Orlando Caum
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March 25, 2014 at 2:28 pm
Hi Emily, your cache may have gone bad. When this happens the site will be stuck on the old cache and won’t clear.
I can clear it by manually removing the cache_ files in this location:
wp-content/
Could you share a temporary WordPress admin login along with a temporary FTP or SFTP login through this link:
https://eventespresso.com/send-login-details/
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Lorenzo
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Safe Babies Healthy Families
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March 26, 2014 at 7:41 am
I have shared the information with you Lorenzo.
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Lorenzo Orlando Caum
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March 26, 2014 at 1:09 pm
Thanks. I’ve responded and you should receive an email notification shortly.
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Lorenzo
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