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Event receipt PDF is missing multiple images (image not found)

Posted: October 13, 2017 at 2:18 am

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CCCNZ

October 13, 2017 at 2:18 am

Hi EE support team,

When an event receipt is sent, it has a number of “image not found” error messages, with just the URL’s.

For example:

“Image not found” errors.

Event Name:
https://cccnz.club/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/calendar_year-24×24.png

The same messages also occur in the PDF for:
Venue Location:
https://cccnz.club/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/location-pin-16×16.png

Registration Details:
https://cccnz.club/wp-content/plugins/event-espresso-core-reg/core/templates/global_assets/images/users-16×16.png

Venue Details
https://www.google.com/maps?q=6+Hobson+Ave,Kerikeri,Bay+of+Islands,0245,New+Zealand

Can you please advise?

Thanks very much,
Chris


CCCNZ

October 13, 2017 at 2:18 am

Oh, I meant to say that the online receipt in user’s browsers displays the images correctly.


Tony

  • Support Staff

October 13, 2017 at 2:36 am

Hi Chris,

The PDF’s are generated using DOMPDF which requires allow_url_fopen to be enabled on your server for the images to work.

So can you check with your host if they have that option disabled please?

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