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britorthopaedic
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May 30, 2013 at 8:26 am
Not all the event questions are displayed in the event overview page. We have several events that are currently running with a number of questions. When I create a new event or edit an existing, not all the questions are visible. None of them are ‘admin view only’. If I create a new question it is visible?
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Josh
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May 30, 2013 at 8:29 am
Hi Daniel,
Are the questions assigned to question groups? Are the question groups assigned to the events?
Here is a link to some documentation that I’ve found helpful when I’ve set up registration forms:
https://eventespresso.com/wiki/create-registration-forms/
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britorthopaedic
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May 30, 2013 at 8:37 am
Hi Josh
The questions are assigned to groups but I’m not clear on what you mean by “groups assigned to the events”? In the particular event overview page I am working on I only have one group to select however I have 10 groups in total. When I created a new ‘test’ question and linked that to a new ‘test’ group I could see this one.
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britorthopaedic
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May 30, 2013 at 8:49 am
Also I am getting ‘This is a “System Group”, some settings may be disabled.’ on groups that I have created. Is this expected?
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Josh
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May 30, 2013 at 8:59 am
Hi Daniel,
That should not happen. Is the Roles and Permissions add-on installed by any chance? If so, can you try deactivating it? After you deactivate it, then you can try re-saving the question groups.
You can assign question groups to events by checking the boxes next to the question groups under Event options in the event editor:
https://eventespresso.com/wiki/create-a-new-event/#eventoptions
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britorthopaedic
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May 30, 2013 at 9:12 am
Hi Josh
I do have this plugin, I have deactivated it and can now see most of the groups in the event overview. I can’t see the new ‘test’ one I created though. The order in which questions are now displayed in the form has now changed in our live events. For example ‘terms & conditions’ acceptance has moved to the top of the form however this is prioritised as 101 so should easily be at the bottom?
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Josh
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May 30, 2013 at 9:37 am
You might try adjusting the group order for the Terms and Conditions question. If that one is set to appear before the other groups then it will override the individual questions order.
With the test question not showing up in the event options, you can go back and re-save that one (and its group if need be) and it should appear now that roles and permissions add-on is disabled.
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britorthopaedic
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May 30, 2013 at 9:45 am
I have managed to resolve the group order issue, somehow the T&Cs question ended up in the ‘Personal Information’ group so was always at the top. Deactivating the roles & permissions has resolved this issue but has now caused another problem in that we use this add-on to manage several members of staff. Do you know what is causing the conflict?
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Josh
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May 30, 2013 at 9:55 am
What happens is the Roles and Permissions is designed to separate out each group of questions per user (this also applies to promo codes too). What that means is if user x makes some questions, none of the other users on the site that can access Event Espresso will have access to the questions made by user x. So in order to use Roles and Permissions and have custom registration forms, each user that enters events into the system will need to enter their own sets of questions and question groups into the system. Then they can manage those questions for the events they create.
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britorthopaedic
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May 30, 2013 at 10:31 am
Ok that makes sense but what is strange is that I created all the questions and groups. The add-on was activated before any thing was built around the events. Yet now I can’t see the groups in the event overview with the add-on active. In the ‘created by’ column there is my name in the new ‘test’ question yet in all the other there are two empty brackets: () is there any way to get it to recognise that I created these questions/groups without having to re-create them all as our event registration process is fairly complex.
Thanks for all the help on this.
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Josh
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May 31, 2013 at 10:45 am
It sounds like you’ll need to go back and re-save the questions, possibly the groups too.
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Martha Sullivan
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May 31, 2013 at 12:17 pm
Same problem here.. when you say resave, do you mean ‘edit” open a that pane, then hit save page or ???
Also.. we ca see all correct info on some browsers only.( Safari and Firefox) but not on all.. anyone check on that possibility of cross browser issue perhaps? Thanks.
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Jonathan Wilson
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May 31, 2013 at 2:17 pm
Susannah,
Yes. Just open each Question and Question Group, and click Update Question.
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Martha Sullivan
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June 3, 2013 at 9:39 am
There are 5 admin users, all have admin user permission, but only ONE admin can see the essential EVENT QUESTIONS listings when Add New Event is selected.
All browers are up to date, all have admin access from within the site and all admin is selected in your User Permissions Page, under your minimum page permissions…
UNDER Edit Roles page within Espresso says ” No role currently has the edit_roles capability. Please add this to each role that should be able to manage/edit roles. If you do not change this, any user that has the edit_users capability will be able to edit roles.”
Where is documentation on this, I do not want a specific Events admin..ALL should have this capability.
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Martha Sullivan
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June 3, 2013 at 9:45 am
BTW.. no good going this:
Yes. Just open each Question and Question Group, and click Update Question.
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Josh
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June 3, 2013 at 12:52 pm
Hi Susannah,
If all the users have admin level accounts, then the Roles and Permissions add-on should not be installed. The Roles and Permissions add-on is for cases where you want to separate out the questions per user and they’ll typically have event admin level accounts.
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britorthopaedic
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June 19, 2013 at 7:41 am
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Unfortunately updating each question/question group does not resolve the problem. I have tried making edits to several questions and groups with the Permissions add-on deactivated, then once the add-on is activated again I still only see the ‘test’ question I created?
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Josh
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June 19, 2013 at 9:40 am
Hi Daniel,
Is there a reason why you need to reactivate Roles and Permissions?
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britorthopaedic
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June 19, 2013 at 10:06 am
Hi Josh
Yes, I’d like our events team to access attendee information but not have full admin rights. Within this team I need to be able to give varying levels of access too. Different members of the team manage different events and so require the ability to manage different questions.
BTW I’ve been testing the price modifier add-on and very impressed! Saving me a huge amount of work. Thanks.
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Josh
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June 19, 2013 at 10:20 am
Hi Daniel,
What they will need to do is create the questions while logged into their account. They will not be able to use the questions created by the admin.
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britorthopaedic
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June 20, 2013 at 8:31 am
Hi Josh
I understand that, the problem is I, as the admin, created all the questions but am unable to edit them when the add-on is activated. Every question under the field ‘Creator’ simply has ().There are a number of general questions used for multiple events managed by myself and then there are event specific questions that I’d like managed by individuals.
Our interim solution has been to deactivate the add-on whenever changes are needed to the questions but this isn’t ideal.
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Josh
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June 20, 2013 at 9:55 am
Hi Daniel,
It sounds like the questions are mapped to an account that doesn’t exist in the system. Was another admin account in use at an earlier time?
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