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Red Rubber Media
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April 27, 2015 at 4:41 pm
Updated to WordPress 4.2.1. Running EE3. Now changes to ticket pricing gets overwritten or won’t save at all on “event update”
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Red Rubber Media
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April 27, 2015 at 4:59 pm
Also getting an error message in the cart “An error occured, a valid price is required.”
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Josh
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April 27, 2015 at 5:07 pm
Hi there,
I can advise trying to update a ticket price with only Event Espresso 3 core active. This will help rule out a plugin conflict.
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Red Rubber Media
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April 27, 2015 at 5:13 pm
Tried deleting the event and adding it again. Got this:
There was an error in your submission. The event was not saved! Please try again.
WordPress database error: []
SHOW FULL COLUMNS FROM wp_events_prices
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Red Rubber Media
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April 27, 2015 at 5:19 pm
Ran EE3 with the core only. This did not fix the problem.
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Josh
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April 28, 2015 at 9:28 am
I was able to go in and save the events with the credentials you sent. That said, I suspect the database caching may be causing the issue you are seeing. You can disable these by going to W3TC General settings and uncheck the “Enable” boxes for Database Cache and Object Cache.
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Red Rubber Media
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April 28, 2015 at 10:26 am
I disable both database & object caching. EE still will not save a second event price, even when the event is set to “allow group registrations”
Had no problem setting this option in our “ticket” event last week.
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Josh
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April 28, 2015 at 12:59 pm
Is that on the front end or within the event editor?
If it’s on the front end, are you requiring information for the second attendee?
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Josh
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April 28, 2015 at 12:59 pm
Is that on the front end or within the event editor?
If it’s on the front end, are you requiring information for the second attendee?
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Red Rubber Media
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April 28, 2015 at 1:16 pm
Setting options, prices,.. withing Event Editor.
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Josh
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April 28, 2015 at 3:26 pm
That sounds like the issue from the latest WP security fix. It wipes out any change where an input field has more than the allowed characters.
We just released Event Espresso 3.1.37.2.p which has a fix for this. You can update to the latest version of Event Espresso 3 by following this guide:
https://eventespresso.com/wiki/updating-event-espresso/
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Wesley McDermott
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April 29, 2015 at 7:07 am
Hi,
I have been having the same issue. I’ve updated to 3.1.37.2.p but when adding an event the price fields are all pre-populated using prices from previous events (more than one event), it’s the same with the time fields as well.
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Josh
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April 29, 2015 at 11:50 am
Hi Wesley,
You’re likely running into the issue that’s stemming from the WP security update. What you’ll need to do is go into the database and look in the _events_prices and _events_start_end tables. If there are any rows there that have event_ID = 0, you can delete those.
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Red Rubber Media
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April 29, 2015 at 3:58 pm
I found a work around,.. but,.. I believe my issue was a combination of too many characters in the event description. I was also trying to designate multiple ticket prices for an event that was set to NOT allow group registrations.
I got an auto plugin update via the WP admin, so I did that,.. and now everything seems to be running fine.
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