Support

April 13, 2017 at 8:41 am

Hi Josh
Here is the link… http://consumerhealthinvestusa.com/event-registration/?regevent_action=show_shopping_cart

Here’s a better explanation of what happens…. if I add 1 attendee for an event, enter my info then the payment overview page shows the correct price for that attendee but if I go back and select 2 attendees, click on the Refresh Cart button I will still see both pricing listed for the 1 attendee I first added and then for the 2 attendees I added after where what I wanted was to have the 2 attendee pricing show. It seems like the refresh cart button is not working.

Terry

April 13, 2017 at 10:47 am

When you go back to add the 2 attendees, remove the first attendee then click on Refresh Cart and go to that page… you’ll see that the first attendee is still in there.

April 18, 2017 at 1:51 pm

So my steps are as follows:
1) register for one event (enter personal info)
2) get to the worldpay payment page then cancel the transaction at that point
3) go back to the site, select a different event to register for then click on the ‘REGISTER FOR THIS EVENT’ green button
4) am now redirected to the cart page where I see not only the event I’m registering for now but the previous event that I cancelled as well. I understand why the old event is still in the cart because I cancelled the payment processing part but did not remove it from the cart at that point (or should it be removed automatically when I cancel payment processing?)
5) I’ll delete the event that I had originally cancelled from the cart and click on ‘Refresh Total’ and now I’ll only see the latest event I want to pay for
6) I’ll select the number of attendees, either 1, 2 or 3 then click on refresh total again
7) now I’ll click on ‘Enter Attendee Information’ and on the ‘Event Registration’ page I’ll enter the personal info then get to the payment overview page and I’ll see the pricing listed for the cancelled event and the new event
8) click on the WorldPay button to be directed to the payment page and now I’ll only see the total price of the event I want to pay for and not the total price that includes the cancelled event

So it looks like EE is keeping the cancelled data in the cart up til the payment page then it only shows the actual event I want to pay for… strange. I have this exact same thing happening on several other sites as well using EE3.