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"Event Payment Details" email/message. Error and spacing

Posted: October 19, 2015 at 1:50 pm

Viewing 20 reply threads


KIROS

October 19, 2015 at 1:50 pm

Regarding “Event Payment Details” email/message:

1. At times when clicking “Event” link or “Please click here to edit your registration” link, we get a Error message in a pink box. How to resolve this?

2. When a registrant pays for event, and register 2 people, they receive 2 of this link: “Please click here to edit your registration:”. However, they are partially overlapping. How can we add a line/paragraph space between the two?

If I need to send screenshots, please let me know where to send these.


Tony

  • Support Staff

October 20, 2015 at 4:07 am

Hi there,

1. At times when clicking “Event” link or “Please click here to edit your registration” link, we get a Error message in a pink box. How to resolve this?

Can you post the actual error message that is shown please? Or a screenshot will be fine too.

2. When a registrant pays for event, and register 2 people, they receive 2 of this link: “Please click here to edit your registration:”. However, they are partially overlapping. How can we add a line/paragraph space between the two?

Is this within an email or on the thank you page?

Can you link me to an event I can run test registrations on please.


KIROS

October 22, 2015 at 1:07 pm

1. Cannot see full error message. How can I send attachment of screen shot?

2. This is in Event Payment details email.
https://kiros.org/bellevue-events/bellevue-breakfast-with-dan-costerano/

Thank you!


Tony

  • Support Staff

October 23, 2015 at 4:55 am

For screenshots you’ll need to host the image somewhere an post the link here, we have some options posted here:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

I’ve placed a registration on the event you linked to, can you apply a manual payment to the event and send the payment related messages so I can view this please?


KIROS

October 23, 2015 at 10:52 am

2. For this one, you need to register for two people to see the error.

Then how do I “send” the payment message to you?


KIROS

October 23, 2015 at 10:54 am

For 2. See Screenshot 2015-10-22 12.05.15 in WordPress Media on our website.


KIROS

October 23, 2015 at 10:56 am

For 1. See Screenshot 2015-09-26 14.55.19 in WordPress Media on our website.


Lorenzo Orlando Caum

  • Support Staff

October 23, 2015 at 11:01 am

Hi, we’ll need to see the images that you mentioned to share feedback. Could you upload them to a service like Tinygrab or Cloudapp?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

If you have added them to WP Media, then please post those links here as a reply.


Lorenzo


KIROS

October 26, 2015 at 11:11 am

1. Error message:
https://kiros.org/wp-content/uploads/2015/10/Screenshot-2015-09-26-14.55.19.png

2. https://kiros.org/wp-content/uploads/2015/10/Screenshot-2015-10-22-12.05.15.png

Here you can see the “Please” is a part of the first link. Would like a paragraph space between the two links.


Lorenzo Orlando Caum

  • Support Staff

October 26, 2015 at 11:56 am

Thanks.

Could you provide a link to the page that shows that error? I tested on the single event page that you shared earlier in your support post and that works:

http://cl.ly/image/2a1D2a0v2h1K

On your second question, that can be edited through the messages system. Go to Event Espresso –> Messages –> Payment Received. Now click on Primary Registrant.

Scroll down to the main content area or the area where you added those links. Then place the cursor after the first shortcode for the registration and then hit enter on your keyboard and that should add a spacing.

While, we are on this topic, the links appear to be similar though they are not the same. What are the exact shortcodes that are in use there?


Lorenzo


KIROS

October 26, 2015 at 3:03 pm

http://kiros.org/wp-content/uploads/2015/10/Screenshot-2015-09-26-14.55.19.pn

A) Why is the error hidden (I can see “Error has occurred:”)

B) The link to this page is on the payment details email. It only happens sometimes, not all the time.


KIROS

October 26, 2015 at 3:09 pm

2. I’ve looked at the primary reg email: I do not see the links to enter a paragraph space between them. Can you show me where?

redacted – Event Espresso support team – LOC


Lorenzo Orlando Caum

  • Support Staff

October 26, 2015 at 3:45 pm

Hi, the screenshot shows that the event payment details email is going out. However, I’m not seeing the shortcode information for the edit registration details link.

Is it possible that it was added to a different message type?

For example, did you create a custom message type for the payment details email? If so, you’ll want to edit the custom message type instead of the global message type.


Lorenzo


KIROS

October 27, 2015 at 2:56 pm

1. http://kiros.org/wp-content/uploads/2015/10/Screenshot-2015-09-26-14.55.19.pn

A) Why is the error hidden (I can see “Error has occurred:”)

B) The link to this page is on the payment details email. It only happens sometimes, not all the time.


KIROS

October 27, 2015 at 3:13 pm

2. I found the email. I believe this:

Please click here to edit your registration:
[FRONTEND_EDIT_REG_LINK]

is pointing towards the 2 links being together here:
http://kiros.org/wp-content/uploads/2015/10/Screenshot-2015-10-22-12.05.15.png

Can you please tell me of a way to separate the links in the email, as seen in screenshot? Thank you!


Tony

  • Support Staff

October 28, 2015 at 4:43 am

A) Why is the error hidden (I can see “Error has occurred:”)

This usually happens when the theme is applying some strange z-index rules that mess up the order of the page. We’ll need to see the error live so we can investigate further.

2. I found the email. I believe this:
Please click here to edit your registration:
[FRONTEND_EDIT_REG_LINK]

Where exactly are you using this? Can you take a screenshot of where that code is please (the full message tempate page). I suspect all you need is an additional <br/> tag at the end.


KIROS

October 30, 2015 at 12:53 pm

2. https://kiros.org/wp-content/uploads/2015/10/Screenshot-2015-10-28-09.34.00.png


Lorenzo Orlando Caum

  • Support Staff

October 30, 2015 at 4:15 pm

Okay, we understand what is going on but it would be helpful to have a sample link so we can trigger the issue on our end. Then we’ll be able to inspect in a local web browser tool and verify a CSS fix.

Once its working in our web browser then, we’ll post the solution here.

Could you send an email with that link to us?

support at eventespresso.com

For clarity, this link should be the page that you see the error on.

Thanks


Lorenzo


Lorenzo Orlando Caum

  • Support Staff

November 2, 2015 at 11:36 am

Hi, here is a fix for the hidden error message which can be added to your child theme’s stylesheet or through a plugin like Simple Custom CSS or Reaktiv CSS Builder:

.page-id-145 div.container-wrap {min-height: 220px;}

The email that you shared is from the payment received message type. This is either the global message type for payments received or a custom one was created. The URL for the first link is overlapping into the text for the second one.

Could you provide us with a screenshot of Event Espresso –> Messages –> Payments Received –> Primary Registrant –> Event_List?

The default looks like this: http://cl.ly/image/441e212Q0m1Y/Image%202015-11-02%20at%201.33.51%20PM.png

However, I think there may be a [PRIMARY_REGISTRANT_FRONTEND_EDIT_REG_LINK] used in that area on your own templates.


Lorenzo


Tony

  • Support Staff

November 3, 2015 at 7:40 am

I had a look over the screenshot you sent us via email and can see the problem.

To explain a little, the _LIST sections (in this case ATTENDEE_LIST) are basically loops. So say you have 3 attendees, ATTENDEE_LIST takes the content of the section and applies it to each attendee.

So lets say you have “[FNAME] [LNAME]” within that field.

EE loops over the three attendees and outputs the first and lastname in the exact way it is requested…

Tony WarwickTony WarwickTony Warwick

That’s “[FNAME] [LNAME]” looped 3 times.

Your expecting a list, or spaces between each loop, so you need to add them into the section. So now we use [FNAME] [LNAME]<br/>

EE loops over those and outputs

Tony Warwick
Tony Warwick
Tony Wariwck

Because it adds a <br/> onto the each output… make sense?

So right now you are calling ATTENDEE_LIST within a div:

<div class="content">[ATTENDEE_LIST]</div>

Then inside your div you have this:

“Please click here to edit your registration: [FRONTEND_EDIT_REG_LINK]”

Which when loops 3 times will be:

Please click here to edit your registration: www.example.com/?p=1234#CheckoutPlease click here to edit your registration: www.example.com/?p=1234#CheckoutPlease click here to edit your registration: www.example.com/?p=1234#Checkout

The “Please…” from the first loop is attached to the last loop.

To fix it simply add a br to the end of the loop, like this:

Please click here to edit your registration: 
[FRONTEND_EDIT_REG_LINK]
<br/>

http://take.ms/IGlVH

Which then looks like this in the email – http://take.ms/70eaI

Is that what your are looking for?


KIROS

November 3, 2015 at 11:20 am

Thank you for your response and explanation, Tony! I’ve made the change and will check the email when someone registers two people.

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