Posted: May 23, 2013 at 9:18 pm
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Hi all: Brand new to Event Espresso, just bought a personal license, running on WP 3.5.1. First, as a comment — Am trying to figure everything out and have at long last realized that when I add payment gateway information, the payment options don’t come up on the event page but appear after I register on the Registration Page — took me two hours to figure this out. Would be a great little addition to your documentation to clarify this. Then, questions: 1. Event Page: When I create an event, headlines and hot links are not showing up on the Event page. Hot links are actually there, but there is no underline or color change to identify that they are links and it seems to basically be ignoring my formatting. Any suggestions? 2. Registration Page Question 1: when I tried the registration process, when I get to the registration page, the Confirm Reservation button seems to have a ghost word underneath Confirm Reservation. Is this fixable? 3. Registration Page Question 2: when I just now copied the URL for the Registration Page to include it to show you, it no longer showed my registration information but instead listed the two events that I’ve created. http://spillian.com/?page_id=531 This is cool, but unexpected. Do you have more documentation about Registration Pages anywhere? Haven’t found any that helps me understand how the Registration Page fits into the overall flow of the site — I don’t know when this version of the page would actually show up when a customer was using the site…?? 4. Payment page layouts: I’ve been playing with activating PayPal IPN, Paypal Payments Pro, and Check/Money Order payment options. The layout on the page that comes up with these options is really weird — big open spaces between options and I have to click on the page to find the CC or mail information options. This looks awful — not elegant, not professional. Why is this doing this and what is the solution? Here’s a sample event that you can walk through the registration process if that’s helpful. (It’s live, not sandboxed, so don’t actually buy a ticket if you check it out!) 🙂 http://spillian.com/event-registration/?ee=2 I’m not a coder, so I’m hoping there are quick solutions to these issues. Thanks for your help! Best, Leigh |
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Hi Leigh, Thanks for the feedback, I will make a note to look at the documentation and clarify it. 1) Event Page – If you are referring to the event list (e.g. yoursite.com/event-registration) then how it is shown is dependant upon the CSS. Right now it appears you are using one of the Themeroller styles. If you want or need it to bne different, you can try a different style or turn of Themeroller all together (check the Template Settings option page) and let the Theme itself style the events. You may still need to add additional CSS to get it to look exactly how you want it to. 2) The “ghost” word is because of the themes CSS, it is targeting the same inputs (in this case submit) and adding an image. Adding the following to your themes style.css or a plugin such as My Custom CSS, will over ride it and remove the button image. It will however just leave a basic text link, so you may need to style it further. input[type=”reset”], input[type=”submit”], input[type=”button”], button { 3) Honestly Im not entirely sure what you mean. So I’ll give you some basics, and if that doesnt resolve it, maybe it can help define your meaning a bit. The main registration page, which by default is event-registration, contains the [ESPRESSO_EVENTS] shortcode. This page is absolutely necessary for the plugin to work. It isnt however very flexible in that you can show only X events or Y category events, which is why we have the [EVENT_LIST] shortcode as well. Often people will hide the main registration page from their menus and add extra pages using the [EVENT_LIST] shortcode with different attributes to show different events. This Either way the registration page is dynamic, in that from the start of the registration to the end you are actually still on the same page, but it is showing different data. https://eventespresso.com/wiki/shortcodes-template-variables/#event-list 4) This is once more back to the theme. It is adding in It can be fixed by either removing the function, or as a more hackish way, by targeting the br tags with css and hiding them #payment-options-dv br { What I dont quite understand is how you have 3 cheque boxes on there, with only one having the text. Im really not sure how that has occurred, I cannot recreate that locally. Whilst I know that you asked if there were simple resolutions, this is as simple as I can provide I’m afraid. If you need a web developer to assist you, we do have a list of recommended developers here https://eventespresso.com/developers/event-espresso-pros/ |
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Hi Dean, thanks for your quick response. VERY much appreciate your help but must admit that I’m a bit frustrated that getting a straightforward solution without messing with a lot of CSS is frustrating. I chose Event Espresso in large part because it looked as though I wouldn’t need a web developer to solve basic event booking needs. A couple more questions to help me figure out if this is worth working more on: 1. My formatting question above was actually about the page created for a specific event, like, for example: http://spillian.com/event-registration/?ee=2 2. I have a retreat center and people will be booking both workshops and rooms. Is there a way to layer in room reservations with Event Espresso that is clean and straightforward? Thanks so much. Best, Leigh |
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Hi Leigh, I do understand you frustration, the problem is for the most part, it is the theme that styles Event Espresso, we did this in order to help make it easier for the plugin to fit into the style of the theme. For example if you swapped themes to one such as the default TwentyTwelve theme, you would see no issues with the extra spacing. 1) Well that explains why I couldnt see them! Sorry to sound like a broken record here, but again the theme is styling these. You could add some basic CSS such as a { text-decoration: underline; } The image is still trying to link to your .dev site rather than the .com so thats why it is failing. 2) Hmm, well there isnt a way to integrate reservations, but to at least indicate what they want there would be two options currently: a) use different ticket options so that it would have ticket A: workshop, ticket b: workshop & single room, ticket c: workshop & double room etc. b) have then as separate events, and use a plugin like Multiple Event Manager to allow the user to add them to cart We are working on a Price modifier add on currently that will help in situations like this. What it will do is allow extra options, such as in your case, room type 1, room type 2, etc, and when selected they will modify the ticket price accordingly. |
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Dean, again, thanks. Very much appreciate your support. Got to wade through how to make this all work without making my eyeballs roll back in my head… Sounds like maybe Events Press isn’t a good fit with my theme. I’m very pleased with the theme otherwise, so I’m not likely to ditch it. If I decide that Event Espresso isn’t a good fit, what is your refund policy? Thanks, Leigh
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Hi Leigh, We don’t offer refunds. We offer non-tangible irrevocable, digital goods and services and provide several methods to evaluate our products: Event Espresso Lite, Pre-sales Forum, free Test-drive, and a Full Test-drive. We expect that the above methods for evaluating Event Espresso should be sufficient to determine if Event Espresso will meet your needs. For more information see our Terms and Conditions. |
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Hi Leigh, Yes these things can be somewhat complicated, the flaw in open source means that sometimes things dont fit together well due to one reason or another. The theme stuff can normally be sorted quite easily though with some CSS, but if you are not experienced in that area I do recommend finding a friendly web developer/designer that can assist, as normally for a small fee they can do in minutes what would take you hours. We have some recommended developers here https://eventespresso.com/developers/event-espresso-pros/ Or for really small stuff you could try a service like this (never tried it personally) As Jonathan mentioned our policy is generally we don’t give refunds, but we are happy to assist on the support forum if you get stuck. |
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