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Troy
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June 28, 2019 at 2:13 pm
Once we get to far https://inpulsecpr.com/class-sign-up?uts=1561752812#checkout
link is broken. We haven’t made any changes to EE. Any ideas what to look for to fix?
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Josh
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June 28, 2019 at 2:25 pm
Hi,
You could check your server’s PHP error log, the page is returning a 500 internal server error:
https://slack-files.com/T02SY781D-FKZCUPW12-b0083c507f
If you don’t have/can’t find the PHP error log, you can configure WordPress to log the error by following the information given here:
https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug
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Troy
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June 28, 2019 at 2:45 pm
I just submitted a trouble ticket (token purchase). Our registrations are a big deal and need to figure out before weekend.
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Josh
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June 28, 2019 at 2:59 pm
Hi Troy,
We received your priority support request. It looks like one problem is there are a whole bunch of WooCommerce Extensions activated, but WooCommerce is deactivated. Do you intend to no longer use WooCommerce? If so, you’ll also need to deactivate all WooCommerce extensions and any other code snippets that require WooCommerce. Otherwise, WooCommerce needs to be reactivated.
Also this error is logged:
PHP Fatal error: Allowed memory size of 268435456 bytes exhausted
We can try to bump the amount of memory available, but that may require your host raising the limit.
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Troy
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June 28, 2019 at 3:03 pm
My programmer is also trying to figure it out. I didn’t think Woocommerce had anything to do with EE so I told him to temp deactivate to eliminate that as an issue.
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Troy
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June 28, 2019 at 3:09 pm
He is taking a hands off. He had a question though – What version of PHP do you recommend?
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Josh
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June 28, 2019 at 3:09 pm
Temporarily deactivating WooCommerce without deactivating the WooCommerce extensions can cause more issues, like this fatal error:
PHP Fatal error: Uncaught Error: Call to undefined function is_product_category() in /x/wp-content/plugins/woocommerce-google-dynamic-retargeting-tag/wgdr.php:526
I did bump the WP_MEMORY_LIMIT to 512MB and the registration page loads now. Here’s a screenshot:
https://slack-files.com/T02SY781D-FKNFK29M0-bd43905208
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Josh
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June 28, 2019 at 3:14 pm
What version of PHP do you recommend?
The current version, which is PHP 7.3 at the moment.
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Troy
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June 28, 2019 at 3:14 pm
What version of PHP do you recommend?
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Troy
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June 28, 2019 at 3:16 pm
Big help. Thank you!
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