Support

February 21, 2020 at 3:58 am

Hi there,

If you go to Dashboard -> Tools -> Site Health.

Does it show any issues with Cron/Scheduled events?

The message queue relies on WP Cron to function, if you are having to manually step through the message queue then it usually shows there is an issue with WP Cron on your site.

Site health should show some kind of error message stating such.

Another option is to install WP Crontrol and go to Tools -> Cron Events, any errors regarding WP Cron shown there?

February 21, 2020 at 6:28 am

Hmm, strange, there’s no difference with how the default message templates and custom templates are generated other than the fact that it uses a different template to generate.

When testing this are you waiting at least 5 mins for the messages to ‘step’ through the message queue?

As mentioned the message system uses WP_Cron, which relies on page hits on your site to run. So a message is triggered and set in the queue to generate, roughly every 5 mins the cron is triggered (when a page hit happens) for the messages to generate and sit waiting to send, again another 5 mins (and a page hit) and the message should send.

February 21, 2020 at 7:57 am

We are pushing it live at 11am today.

Ok, but did you test the above from within the admin?

You can trigger a message, load the message activity section in a tab (Event Espresso -> Messages) and refresh that roughly 5 mins apart to view if it’s stepping through.

Do I have to have the registration approves active on the default template for it to work on the custom?

I’m not sure I follow, but you shouldn’t need anything active on the default template for it to work on the custom one.

February 21, 2020 at 8:22 am

You can use support[at]eventespresso.com

Or host the image and post the link here for us to view.

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

February 21, 2020 at 10:42 am

Hi,

I’ve just checked and we’ve not had any email related to this, can you resend?

Note that if your attached images total size is greater then 10MB most mail servers will reject the email.

February 21, 2020 at 11:11 am

Unfortunately, that screenshot doesn’t really help.

The messages will show exactly as they do in the screenshot when queued for generation.

Can you send/post a screenshot of the custom message template?

It’s above the fold that I need to view, like this – https://monosnap.com/file/UFMgpz9n6SBc8kvL3NRpYRkAXprmuY

February 24, 2020 at 4:01 am

Nothing stands out as a problem.

Do the global templates also have the same CC email address set on them?

If you remove the CC emails and test another registration, does it work then?

—

If not, I’d like to take a look over the messages to see if anything stands out. The quickest way to do that is using a temp login which you can send over using:

https://eventespresso.com/send-login-details/

Note that to confirm this, I’ll need an event I can change the templates on, so if you can create a new test event and set the template you are using onto that event it saves me changing any of your live events. You can set the event to password-protected (or private) to prevent others from registering onto it.

February 25, 2020 at 1:32 pm

Hi,

Making a question required will not add it to a registration form. The question needs to be added to a question group, and the question group needs to be assigned to the event. Here’s a link to the documentation that explains more:

https://eventespresso.com/wiki/add-questions-event-espresso-question-groups/

The default email templates include a Questions/Answers section, so as long as those were not removed your emails will include the registration form answers.

February 27, 2020 at 3:31 pm

Hi,

You can change the output of the [TICKET_LIST] shortcode. You scroll down the email template editor page a bit and look for a section labeled:
[TICKET_LIST] *:

That said, if the wrong dates show up under the ticket list, then you could check in the event editor and make sure the correct dates are assigned to each ticket. You click on the gear icon for the ticket to view the assigned dates.