Support

June 30, 2014 at 11:37 am

Hello,

The User Roles / Permissions plugin is for Event Espresso 3. It is not compatible with EE4.

Was this working prior to the update?

You can upload to WP Media and link to the images here or a free service like Cloudapp or TinyGrab.

—
Lorenzo

June 30, 2014 at 5:40 pm

William,

You can rule out whether it’s the theme that’s causing the breakage by installing the theme test drive plugin and test driving a twenty-something theme. The site’s installed theme will remain for all non-admins while you test.

It may be a theme function that’s causing the breakage since the theme was throwing errors with WP_DEBUG on.

July 1, 2014 at 10:00 am

Hi Bill,

Can you verify whether this WordPress site is part of a Multisite network, and if it is, are Event Espresso and its add-ons network activated or activated per site?

Typically if Event Espresso 3 is installed on Multisite, the Event Espresso plugins need to be activated per site.

July 1, 2014 at 4:05 pm

Hi Bill,

Did you check to see if all the files were uploaded?

July 1, 2014 at 6:31 pm

Hi,

Have you tried the theme test drive plugin to rule out an issue with your theme?

This works by showing WordPress admins one theme while showing your website visitors your original theme.

https://eventespresso.com/topic/event-espresso-user-roles-manager-page-blank/#post-104830

—
Lorenzo

July 2, 2014 at 8:32 am

Thanks for checking.

There’s one more place where it loads up the template file for this page that you can try using the full path. Inside the same /includes folder you’ll find functions.php, where starting on line 226 a function that’s named “espresso_edit_roles_page()”.

Can you try changing it so it now reads as follows:

function espresso_edit_roles_page() {
	require_once( ESPRESSO_MANAGER_PLUGINFULLPATH . 'includes/roles.php' );
}

July 2, 2014 at 2:45 pm

That’s interesting. Can you try this?

1) Create a new, temporary admininstrator user account for this site.
2) Log out of your user account
3) Log in to the admin with the temporary account and check the User Roles Manager page.

If the above yields the same results, would you be okay with sending us the temp. user account creds so we can investigate further? If so, please send them via our secure form here:

https://eventespresso.com/send-login-details/

July 3, 2014 at 8:56 am

Hi Bill,

Thanks for sending. I checked the error log and here’s one of its last entries:

PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /xx/wp-includes/functions.php on line 3486
made by wp_dashboard, do_meta_boxes, call_user_func, WC_Admin_Dashboard->status_widget

What this means is your server is running low on memory, to the point where when it crashes when it tries to load up the status widget on your WP dashboard.

Do you notice it takes a long time when it tries to load up when it pulls up the User Roles Manager page, then it gives up and shows a blank page? This is because the User Roles Manager page loads up each of the user accounts’ capabilities. Since your site has ~30,000 users that is going to put a lot of strain on a server that’s already running low on memory. So what happens is it throws another fatal error when it tries to pull in the tens of thousands of users’ capabilities:

PHP Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 72 bytes) in /xx/wp-includes/meta.php on line 778

This server is hitting its limit.

Here is a possible solution: Instead of trying to load up all the user accounts’ capabilities, you’ll likely only need to load up user accounts that have the espresso_event_admin role. This can be done by making a small edit to line 12 of espresso-permissions-basic/includes/default-roles.php. You can change it to what follows:

$users_of_blog = get_users(array('role' => 'espresso_event_admin'));

Making that change should help because now it will only be checking for capabilities for the Espresso Master Admin role accounts instead of the tens of thousands of other accounts. Of course, you’ll need to change the role of those you are granting Event Espresso access to this role, but you would have had to do that anyway.

Hope that helps!

July 3, 2014 at 4:50 pm

You’re welcome. Have a great weekend.