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gtm1ldy
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August 16, 2017 at 8:24 am
Bluehost Server Restarted and website would not display. Enabled logging, and saw errors in this plugin. zipped plugin and deleted directory. Site is working but cannot enable plugin.
Paid for Support Token’s but to use them, they are making me type this…..
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Josh
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August 16, 2017 at 8:50 am
Paid for Support Token’s but to use them, they are making me type this…..
This helps as a failsafe in case you don’t get our email, it’s another way to communicate. We can get your site fixed but first we’ll need these two items:
1) Your website’s URL
2) FTP information
If you complete the redeem a support token form we’ll get right on this.
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gtm1ldy
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August 16, 2017 at 8:52 am
Hi Josh,
I did redeem a support token. The URL is in the request and we have Certificate based authentication for SFTP. I’ve responded to your email.
Thank you
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