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Samantha Clarke
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July 13, 2016 at 1:17 pm
We have a website that is not updating properly. Paypal payments are processing thru but event espresso never updates, it just says incomplete. We were running Wordfence software. We started by adding the Paypal IPs to the whitelist. Then moved on to disabling the Wordfence firewall. Then moved on to disabling Wordfence entirely. The process still fails. We thought Wordfence may have been getting in the way but that certainly isn’t the case now with it turned off completely.
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Josh
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July 13, 2016 at 2:10 pm
Hi Kevin,
If you have your PayPal account set up according to this guide, you can follow these steps to troubleshoot:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting
Further to the above, you can contact your web host and ask them to verify that your server meets PayPal’s new security requirements:
https://devblog.paypal.com/upcoming-security-changes-notice/
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