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rayrolando
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August 10, 2016 at 12:52 pm
Hello-
I have a client who purchased ticket to an event.
Here is the event:
https://rayrolando.com/events/the-golden-arrow-an-experience-of-divine-insight-awakening-8-21-16/
She remains in our system as pending payment
https://rayrolando.com/wp-content/uploads/2016/08/image001.png
But payment has gone through in Paypal
Why did this payment not register on EE?
We want to be sure this is not a systemic issue of any kind because we also feel there is a large amount of abandoned carts for this event:
https://rayrolando.com/wp-admin/admin.php?page=espresso_registrations&action=default&event_id=5684&default_nonce=789f1b8157
Would love to provide login info for this so you can take a look.
Please advise,
Kim, webmaster for RayRolando.com
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Josh
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August 10, 2016 at 1:18 pm
Hi Kim,
You can log into your PayPal account and check whether the IPN (or instant payment notification) was sent to your website, and even re-send the IPN from there.
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rayrolando
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August 10, 2016 at 2:07 pm
How would I do that? And also- why then would it have worked for 8 other registrations and not this one? Are you suggesting these are PayPal issues?
thanks
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Josh
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August 10, 2016 at 3:16 pm
After you log into your PayPal account, PayPal has some documentation on how to view the Instant Payment Notifications from your IPN history.
Are you suggesting these are PayPal issues?
Not necessarily, there may have been an issue related to network traffic with your host’s ISP where the Instant Payment Notification did not reach your website at that time. This would explain why it worked for the other 8 registrations, but not the other one.
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