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accsecbig10
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August 15, 2023 at 8:25 am
For event registrations, the Message Activity dashboard says notification emails are successfully being sent to the Event Admin’s email address. But the emails are not coming through. Gmail accounts are being used for the event and for the admin. I have access to those accounts and see no activity for the emails. What can be causing the emails to confirm “sent” but not be received?
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Tony
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August 15, 2023 at 10:22 am
Hi there,
Who hosts the email for the domain itself?
How is your site set to ‘send’ emails? I’m guessing just using your host’s mail server?
If the email shows as sent but then never arrives it means the email was triggered, generate and ‘sent’ but your site without any errors. If it’s not received after that point it usually means the email was dropped as suspected spam, which is common if sending unauthenticated emails.
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