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Teri Appleton
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December 13, 2012 at 12:11 pm
I have a cooking school and was advised to use Event Espresso and told that it was something we could manage on our own. This is way too complicated of a program for the average business owner to have to deal with. There is absolutely no support, oh I take that back. Every time you need anything it will cost you, plus the learning curve of adding a new plug in all the while people are complaining about the registration process.
We will be taking Event Espresso off of our website and using RezClick a program designed specifically for my business.
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Josh
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December 13, 2012 at 12:34 pm
Hi Teri,
I am so sorry to hear about this. We work very hard to make Event Espresso flexible, feature-rich, easy to use, at an affordable price. We admit the software is far from perfect, and we continually look for ways to make it easier to use.
It might help to explain that you are always welcome to post questions in our support forums at no charge. Dean, Jonathan and I continually monitor the support forums during working hours though out the work week and we do our best to follow up with everyone who post questions here. May I ask if there was a question that you had earlier asked in the forums where we did not follow up with you?
The priority support option is there for those who prefer a faster response time and are willing to pay extra for additional help with plugins and themes that Event Espresso does not develop.
I am sorry to see you go and sincerely hope your new solution works out well for your business.
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