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Troy Timmer
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June 12, 2014 at 10:13 am
Event Espresso is creating multiple products in Infusionsoft for the same event. This was a problem before (see link below) but it was apparently fixed but now it is doing the same thing.
https://eventespresso.com/topic/event-espresso-is-creating-multiple-infusionsoft-products-of-the-same-event/page/2/#post-65988
We are using WordPress 3.8.3, Event Espresso Version 3.1.34.P, Event Espresso Infusionsoft integration Version 1.3.0.p. We had some customized coding done by IvyCat to integrate with S2member Version 140603.
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Josh
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June 13, 2014 at 4:21 pm
Hi Troy,
The earlier issue reported in the forums turned out to be caused by some html in the event description. That issue was fixed. There likely is something else causing the issue that you’re seeing now.
If possible, please send WordPress admin level log in credentials via the contact form on this page so we can investigate:
https://eventespresso.com/send-login-details/
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Josh
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July 2, 2014 at 3:22 pm
Hi Troy,
Is this occurring for the Business Planning Boot Camp event? If so, it’s likely from the extra code that was copied and pasted in from Microsoft Word that’s breaking things when the event information is sent to Infusionsoft.
You can see all the extra XML tags in the event description by going to edit the event, then click on the “Text” tab located on the upper right corder of the Event Description box. Then you scroll down to see all the XML.
To fix this, what you’ll need to do is cut or copy the event description to your clipboard, empty the event description box, then from the Visual editor click the Paste from Word button and paste your event description into the Paste from Word box. This will strip out all the Microsoft Word tag and convert the line breaks into a format that infusionsoft can use. The Paste from Word button looks like this:
As an aside, the Paste from Word button has been removed from WordPress 3.9 in favor of some new paste handling, so you may find that updating to the latest version of WordPress will help too. I’d still recommend double-checking the Event description to make sure that the contents of the Event Description do not contain the extra MS Word tags when you update this event.
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Troy Timmer
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July 3, 2014 at 10:32 am
This is occurring for all of our events. Some of the events that were created last year I can go in and strip the XML tags. But there are current\recent events that were not pasted from word that are doing the same thing. If you open All Events(Active\Inactive) and choose Blue Collar Management Boot Camp for example there are no XML tags from Word. On our online Mall\store there are 24 different products created for this one event. It is like that for every event on Event Espresso.
So I think there is something else causing this problem between Event Espresso and Infusionsoft.
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Troy Timmer
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July 3, 2014 at 10:48 am
Tried what you suggested in your reply above. I copied the event description to my clipboard and then pasted it in the Paste from Word box into the Visual Editor. Now what I see in the visual editor box is just code there is no visual HTML. Can you take a look at this and see what is going on.
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Josh
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July 3, 2014 at 10:49 am
Hi Troy,
It’s not necessarily only the XML tags. There is also the newlines that are in a different format. Infusionsoft requires unix style new lines, if they are anything else it can cause problems.
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Troy Timmer
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July 3, 2014 at 10:57 am
Ok, I’m not a programmer and some of this is going beyond what I know (unix style new lines). I just need to have specific and hopefully easy to understand directions on how to fix the problem or have you do a simple fix, like you did the first time we had this problem. Plus what I need to do in the future to prevent this from happening. Otherwise we may have to get someone with more knowledge on our end make the changes.
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Josh
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July 3, 2014 at 1:18 pm
The directions I posted earlier should suffice:
https://eventespresso.com/topic/event-espresso-is-creating-multiple-products-in-infusionsoft-for-the-same-event/#post-105191
Along with that, if you can send us FTP access we can change a line of code that will strip out the windows-style line endings. Or if you’d prefer, someone on your team can make the edit. The change is on line 183 of the Infusionsoft’s plugin’s index.php file:
'Description'=> wp_strip_all_tags($event_data->event_desc),
gets changed to:
'Description'=> str_replace("\r", "", wp_strip_all_tags($event_data->event_desc)),
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Mary Jane Mirasol
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July 17, 2014 at 5:42 pm
Thank you Josh!! Replacing that line in the index.php did the trick for me!
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Troy Timmer
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July 25, 2014 at 2:15 pm
Josh,
I replaced the line of code and we still have the problem of Event Espresso creating multiple products for the same event in Infusionsoft. I can give you FTP access to our site but how do I do that so everyone who reads this post can’t see it?
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Lorenzo Orlando Caum
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July 25, 2014 at 8:38 pm
Hi there,
Please share that temporary SFTP or FTP login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears after you have answered “Yes” to the last question.
Thank you.
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Lorenzo
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