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Event Espresso Hangs on Registration Checkout

Posted: February 22, 2018 at 10:11 am

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lisabussett

February 22, 2018 at 10:11 am

Hello Event Espresso!

Users attempting to checkout are not able to do so, Event Espresso is hung up and will not advance when the “Proceed to Finalize Registration” button is clicked.

I was able to replicate the error, all that is shown is the “spinning gear”.

We have the Event Espresso Requirements Check plugin installed and activated, no messages are appearing.

WP 4.9.4

IF needed here’s our plugin profile:

Event Espresso – Version 4.9.55.p
Event Espresso – Barcode Scanner (EE 4.6.0+) – Version 1.0.10.p
Event Espresso – Calendar (EE 4.3+) – Version 3.2.11.p
Event Espresso – Events Table View Template (EE 4.4.9+) – Version 1.3.8.p
Event Espresso – Grid View Template (EE 4.4.9+) – Version 1.2.4.p
Event Espresso – MailChimp (EE4.4.5+) – Version 2.3.5.p
Event Espresso – MER – Multi Event Registration (EE 4.7.0+) – Version 2.0.14.p
Event Espresso – PayPal Payflow Pro (EE 4.6.0+) – Version 1.0.4.p
Event Espresso – People Addon (EE 4.5+) – Version 1.0.7.p
Event Espresso – Promotions (EE 4.9.10+) – Version 1.0.12.p
Event Espresso – Social Sharing (EE4.4.4+) – Version 1.0.p
Event Espresso – Ticketing (EE 4+) – Version 1.0.4.p
Event Espresso – WP Users (EE4.6+) – Version 2.0.14.p


Josh

  • Support Staff

February 22, 2018 at 10:20 am

Hi Lisa,

You can deactivate the Event Espresso Requirements Check plugin and then follow this troubleshooting guide:

https://eventespresso.com/wiki/troubleshooting-checklist/

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