Support

December 15, 2015 at 2:33 pm

Hey Josh,

Our permalink structure is /%category%/%postname%/.

I just changed the permalink structure to post name and retested the site. As always, the knowledge base worked, but after a period of a couple minutes, the page reverted to “No Results Found”. (https://measurablegenius.com/kb/)

I have since re-set the permalinks to /%category%/%postname%/, and the issue remains. The knowledge base works for a few seconds, then reverts to No Results Found.

Alexander

December 15, 2015 at 3:03 pm

Josh,

No, they don’t, but you can access my WordPress – you guys have credentials.

Another weird thing that is happening is that even after disabling all plugins (including EE), if I attempt to activate ANY other plugin that is not Event Espresso, it’s navigating me to the page https://measurablegenius.com/wp-admin/admin.php?page=espresso_about&reactivation=1 and giving me the error message “You do not have sufficient permissions to access this page.”

If I hit back then refresh the page, the plugin I was attempting to access then displays in the list as activated.

There is definitely something strange happening related to your plugin.

Alexander

December 15, 2015 at 3:20 pm

Hi Josh,

It might have been server caching issues as we were previously using W3 Total Cache (and it was disabled).

What I did to test your theory is re-enable it, empty the caches, and since then I have been able to install plugins without issue.

That being said, I have re-started the process of re-enabling all my plugins, this time avoiding Event Espresso and I’ve not had the knowledge base break yet, so that issue still remains.

Alexander

December 15, 2015 at 3:55 pm

Hi Josh,

I’ve re-enabled all my plugins in order and got to the point where only two were left disabled: Event Espresso and LearnDash LMS.

I checked the database for ee_flush_rewrite_rules and there were no entries in my wp_options table.

I then activated EventEspresso again and immediately my knowledge base broke. I deactivated your plugin, navigated to WordPress Settings > Permalinks, clicked Save, and my knowledge base came back.

Please advise.

Alexander

December 17, 2015 at 1:39 pm

Josh,

I activated the plugin, verified it was breaking the permalinks, and checked the wp_options table as you requested.

ee_flush_rewrite_rules did not exist at that time.

I have since disabled the plugin again and re-saved my permalinks to fix my knowledge base.

Please advise what the next step is.

December 18, 2015 at 1:54 pm

Hi Josh,

I appreciate your assistance and I can see that others have experienced a similar issue, but there must be something common in terms of where these plugins are interacting with each other.

I provided them with your plugin to take a look at, will you also please take a look at theirs? Here is a dropbox link where you can access it:
https://www.dropbox.com/s/8673tim6kgfgxfy/ht-knowledge-base-v2.3.4.0.zip?dl=0

I really do need both plugins to work on my site, and I have an event coming up on January 6 that I cannot market until I get this resolved. Any assistance you can provide is greatly appreciated.

Alexander

December 18, 2015 at 6:02 pm

Hey Josh,

It looks like your suggestion regarding memory limits was on the money. I found the error message you were referring to in the logs. I increased the memory limit and was able to activate Event Espresso successfully.

It did initially break the permalinks, but after navigating to WordPress Settings > Permalinks and hitting the Save button, the links started working again and have kept working since.

Thanks a lot for the suggestion and for your help with this one.

Alexander