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iaeon
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October 28, 2013 at 11:25 am
So I had the “Event Espresso attendee data needs to be updated. Please visit the Support page to configure update the attendee information.” – error message whenever saving / updating an event. This on a site with Event Espresso – 3.1.33.2
Searched the forums and found the steps below from June 2012 which I followed and this seems to have fixed things. It sounded from the threads however as though this was an issue that ought not to be able to occur any more?
1) Add this line of code to the very end of the espresso.php file:
event_espresso_update_attendee_data();
2) Then navigate to the Event Espresso>General settings page and save the settings.
3) Then remove the above function from the espresso.php file.
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Josh
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October 28, 2013 at 1:37 pm
It can still happen.
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iaeon
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October 28, 2013 at 5:33 pm
It can indeed still happen. I was not sure this was known! Hopefully at some point it will no longer be a problem. In the meantime is there an explanation I have missed about why EE gets in this state on occasion? Is there something to avoid which triggers it?
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Sidney Harrell
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October 29, 2013 at 4:26 pm
It gets triggered if there are any attendee rows in the database where the registration_id is NULL, an empty string, or 0. Or if the quantity (of tickets) on an attendee is NULL, an empty string, or 0.
I don’t know if that helps, because none of those conditions should happen in normal use of EE, but the next time you get that message, you might want to take a look at the attendees in the database and see if you can find the attendee that is meeting one of those conditions. That might help you find out why.
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