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Event Espresso App Error

Posted: January 19, 2017 at 1:38 pm

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youngjc345

January 19, 2017 at 1:38 pm

Currently receiving the error: Your account has to be confirmed by an administrator before you can log in.

I’ve tried logging in with multiple admin accounts. I’m assuming that this is approval on your end?


Josh

  • Support Staff

January 19, 2017 at 2:27 pm

No, we don’t approve anything for your website. Are you running any WordPress plugins on your website that set up restrictions to user accounts?


youngjc345

January 19, 2017 at 2:34 pm

I have a profile manager (“Profile Builder”) that requires “event organizer” profiles to have admin approval at registration, but this account does not require approval, and I can log into wordpress without issue.


youngjc345

January 19, 2017 at 2:37 pm

Deactivate that feature and I can confirm that that seems to be the issue.

Any idea why this would interfere even though I am able to log into wordpress using the account and it doesn’t have an admin approval requirement?


Josh

  • Support Staff

January 19, 2017 at 2:42 pm

No idea why Profile builder would interfere. When you log in to the apps, it’s actually not logging into WordPress. It’s using a simple Basic Authorization header, which maybe that other plugin is removing those authorization headers.

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