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youngjc345
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February 28, 2017 at 11:01 am
I’m testing the Event Espresso App and I created a demo event and registered for it. I tried to scan the barcode to check-in but it said “Registration is denied”. The registration in question is “approved” and I am able to check it in manually. The device used to attempt the check in is an iOS device using the eventespresso 4 app. The scanner button was selected both on main screen of app and after filtering by selecting event, with same result. The date of the event is in the future, however, I adjusted it to today’s date and that did not make a difference.
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Seth Shoultes
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February 28, 2017 at 1:58 pm
Hi there,
Have you tried going through the list of troubleshooting tips here?
https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting
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youngjc345
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February 28, 2017 at 3:03 pm
I most certainly have.
I was unable to get the app working due to restrictions from WPEngine, who have since adjusted their platform to accommodate. Prior to doing so I utilized all available troubleshooting methods which include the permalink refresh and adjusted .htaccess
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Josh
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March 1, 2017 at 7:43 am
May I ask how many different date times are set in the event for the ticket you scanned?
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youngjc345
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March 1, 2017 at 8:14 am
One date time one ticket type 
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Josh
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March 6, 2017 at 10:22 am
Hi there,
Can you try setting the app to scan in Continuous scanning mode?
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