Support

August 28, 2017 at 8:23 pm

Let me add that the WordPress SEO Plugin is version 5.3.3. The problem began with version 5.3.2 or 5.3.1 Might version 5.3.3 fix this?

August 29, 2017 at 7:05 am

On July 26 I received a registration with no problem. Then early in August 2 other parties tried to register and told me they were unable to register. At that time I did some research and found the page I referenced above. I deactivated the WordPress Plugin and since that time I have received numerous registrations again.

August 31, 2017 at 2:53 am

Thanks for the response. I find it interesting/odd to hear that you’ve not had this issue before. I went to the link you gave, and it is beyond my level of expertise/understanding. Before moving ahead on the possibility that the server is running low on memory, I am wondering if I should reactivate the WordPress SEO plugin and do a trial registration with the goal of getting a more accurate description of the problem (such as error messages, etc) that I can pass on to you?

August 31, 2017 at 4:11 am

So now I have another problem.

I just enabled WPSEO, ran through the registration process myself. The process broke down after I completed the registration form and then needed to proceed to payment. I could not proceed to payment options and had to abandon the registration process. Did this twice. Same result each time.

Then I deactivated the WPSEO again, expecting that I’d now be able to register. Not.

Same thing. Completed registration form. Wanted to click through to payment options. Unable to. Had to abandon registration. Did this twice as well. Same results.

I’m in worse shape than before! A few days ago I could accept registrations with the WP SEO plug in deactivated. Now that appears no longer to be possible either.

Help!

Here is the registration link: https://www.couplesinstepretreats.com/event-list/hold-tight-couples-retreat-october-21-2017/

The WPSEO plug is activated.

You asked me if I have access to the servers error logs — I just checked, I do…

Thanks a lot, by the way. Totally appreciate the support I’ve received from EE over the years.

August 31, 2017 at 5:14 am

Yes, the white on white is a problem. It just happened. As I noted above, I did about 4 test registrations. The first one, maybe two, was not white on white, it was as it was supposed to be, black on white. Working fine. I didn’t mention it, because i didn’t want to bring up too many problems at once. (And I had a magical hope that it would go away)

Error log: there’s only1 (Or maybe I don’t know how to access more?) Here’s what’s listed on the error log:
[Thu Aug 31 07:24:52.580589 2017] [:error] [pid 726] [client 86.110.118.142:54779] preventing possible attempt to enumerate users, referer: http://couplesinstepretreats.com/

August 31, 2017 at 6:13 am

White on white problem: Not sure if it is white on white. I think more accurate to say white on background colour (which does make the white difficult to read)

I added in the CSS as per above. I completed the registration form. The white on background problem is now intermittent. Some fields are as they should be: black on white. Others are white on background colour.

I registered again: The second time the white on background colour or black on white were in different fields from the first time.

Truth be told: the above two times I still used the auto fill function. I went into the settings of my browser and turned off the auto fill function.

Registered a third time, completing everything manually (though I did check “Use Attendee #1’s information for ALL attendees”–no change in problem)… still the same: some fields white on background, some black on white.

Deactivated WPSEO plug in…. registered a forth time …. same problem…Activated WPSWO plugin.

Initially seemed intermittent, (i.e., no logic or pattern as to what is black on white, and what is white on background). However it is possible there is a pattern that I didn’t notice at first…As I registered the last time some of the fields/text boxes themselves were white (clearly white, not light colored) — on those fields the data I entered appeared black. Some of the fields/text boxes were same colour as the background. In those fields the text appeared white on background.

As for the initial problem: needing to abandon the registration because it doesn’t click through to payment options… that problem was present in all test registrations.

Access Log vs Error Log. You asked for information from the error log. That is what I gave you. There is also an access log button in the control panel. The access log has many, many line items in it. Many of them have today’s date.

August 31, 2017 at 12:07 pm

My hosting service WPengine (they are as helpful as you folks are, I just wish everything would work smoothly so I wouldn’t need them or you!) told me the following:
“I can certainly enable the Heartbeat API! We only have it enabled on editing pages by default, but I can turn it on for your entire site…”
And they then did.

Now what? Do I run test registrations again? Please advise.

August 31, 2017 at 12:41 pm

Will do… and will get back to you ..

By the way… what about the way in which the EE registration form broke down as you (Tony) and I were going through the problem of the payment page not being accessed? Anything further on that? Or one problem at a time?

August 31, 2017 at 1:50 pm

From WPEngine:
“It appears that we already have
^/event-thanks/
exclude from caching”

and because I wanted to double check: I asked “Is caching bypassed for the regitration check out page?”

answer: “Yes that is correct :)”

Now what?

September 5, 2017 at 6:44 am

Hello Josh and Tony. My web developer fixed the font so that it shows up dark instead of white (ie., invisible). I just ran a test registration. Looks like all is functioning as it should. Thanks for all your help.