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July 23, 2018 at 8:42 am
Thank you immensely for your follow up and for you patience with an obvious newbie to EE (or any other form of online registrations, for that matter).
You’re most welcome, we are here to help 🙂
Yes, by “confirmation page,” I actually meant the Thank You page.
If they’ve gotten to the thank you page and you have the default registration status (DRS for short) set to Approved then their registrations will show in the sold values (as its when they hit the thank you page that the registration status is updated to Approved).
The only way to pay for the classes is by handing the instructor a check on the day of the class.
Ok, so I did a quick test registration on one of your events and can see you have the check payment method activated and hidden, so as long as users hit the ‘Proceed to finalize registration’ button, they will apply to the sold values on your event.
BUT, if a user doesn’t click that button, they will only show in the ‘regs’ values.
You haven’t linked to your site above, so I won’t link directly to it, but my registration is on the AHA BLS – July 23, 2018 6 PM Monday. (feel free to remove it should you wish)
I have NOT completed my registration, I’m sitting on the payment options step here – http://take.ms/D2Msq
My single registration will only show in the REGS section of the ticket.
So if you again have a limit of 11 and other people now register onto that same ticket and DO all click the proceed button, their registrations will be approved and show in both the SOLD and REGS sections.
Mine will always show in REGS (because I’m not going to click proceed and have just closed my browser) so on that event, you are always going to have at least 1 additional number in the REGS section.
That’s not oversold, I don’t have any intentions of attending…. but you as the event admin may want to send me a payment reminder in a weeks time (if there are still spaces available) and maybe then I’ll complete the registration and attend. That’s one of the reasons we store the REG values like we do (although there are a good few more).
That ability doesn’t really sit well with your use case as you don’t accept payments, but it also doesn’t prevent your use case from working either.
As an educated guess, if you are getting users attending the event thinking they have registered, but they don’t show up in the ‘Sold’ values then the most likely cause is they are stopping on the above section but think they have completed the registration.
As a suggestion to try and prevent that a little more, you are currently hiding the payment methods on the payment step using some CSS:
#spco-available-methods-of-payment-dv {
display: none;
}
That’s in your themes style.css file, change that to:
#ee-available-payment-method-inputs-check-lbl,
#method-of-payment-hdr {
display: none!important;
}
It will show on the page like this – http://take.ms/JZhn0
Then you can change the text displayed in that box by changing the ‘Description’ setting in the check payment method.
Event Espresso -> Payment methods -> Check -> Description – http://take.ms/73z8R
Change the text to highlight the fact that the user needs to click that finalize button to complete the registration.
Make sense?
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