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djgore
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June 14, 2023 at 2:41 pm
Good afternoon
We have been attempting to troubleshoot an error we received on the mobile app. On Saturday, we were having an event and trying to scan tickets with the mobile app. We just kept getting this error:
Error Occurred
The requested resource could not be found but may be available again in the future. Subsequent requests by the client are permissible.
We ended up logging into the backend of our website to use Event Espresso on a browser. It seems the error is only happening on the app.
We have exhausted all possibilities following the advice given for a similar support request here: https://eventespresso.com/topic/error-occurred-no-records-found-mobile-app-log-in/
Please advise. Thank you!
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Rio
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June 15, 2023 at 6:32 am
Hello.
You can install Health Check & Troubleshooting Plugin and then use this plugin to disable plugin and theme. You can test if there’s conflict with other plugin you have by just enabling the EE plugin related to mobile.
https://eventespresso.com/add-ons/
If you still have problem, kindly feel this form and we will check the site.
https://eventespresso.com/send-login-details/
Thanks.
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