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TLH Senior Center
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March 9, 2016 at 8:35 am
CANCELLATIONS & REFUNDS – I need to email the people who were registered for a class that has been cancelled. I would like to tell them something but I don’t know how the system works:
Are they removed automatically from the class once it is cancelled? And, if so, do they get a credit for the amount paid?
Or
Do I have to go in manually and remove them? If so, do they get a credit or does the refund have to be manually issued?
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Lorenzo Orlando Caum
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March 9, 2016 at 11:13 am
Hello,
Refunds in Event Espresso 4 are currently a two step process.
First, login to your WP dashboard (WP-admin) and apply the refund through the transactional details screen of Event Espresso. Then login to your merchant account (e.g. PayPal, Stripe, Braintree, etc) and process the refund.
Event Espresso does not delete any registrations from an event when a registration is processed. However, they will no longer be part of the registration “count” for the event. This is because only registrations with a status of approved are counted.
If an event is free, then this happens right after registering during registration checkout. If the event is paid, then this happens right after registering and paying during registration checkout.
—
Lorenzo
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TLH Senior Center
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March 9, 2016 at 3:01 pm
Thanks. Resolved.
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