Support

March 13, 2017 at 7:53 pm

Thank you Josh,

I went through the troubleshooting checklist and verified each applicable item:

1. Permalinks have been set to Post name since the beginning of the site.
2. The server is Apache with FCGI–but changing the rewrite rule did nothing.

I worked with my host support for literally one hour and five minutes, as they went through the server and site testing and trying things.

Nothing changed, I still get the same error, and they reported that nothing appears in error logs.

BTW – I’m logged into the app on my iPhone as a site admin. And with each test, I closed the app and re-opened it. The app logs me in without issue (automatically) each time, then the spinner appears, and then the same alert window appears.

Any new ideas?

Chris

March 28, 2017 at 5:50 pm

Thank you for the help.
I’ll find out about this.

April 6, 2017 at 9:14 am

Hello Josh,

Here is what my host has looked into and done.

(we’re still not able to use the ticket check-in app–same error)

– – –

Jeff Ruedger (Liquid Web)
Apr 6, 11:03 AM EDT

Hi

I logged into the server and started looking more deeply into this.

I have the following installed in the .htaccess file of http://xxxxxxxxxx.com

# Begin Custom htaccess
SetEnvIf Authorization “(.*)” HTTP_AUTHORIZATION=$1
# End Custom htaccess

I put it at the top, before WP begins.

I then made sure that you have the module for Apache required to run that command.

[root@host public_html]# httpd -L | grep -i mod_setenvif
AH00548: NameVirtualHost has no effect and will be removed in the next release /usr/local/apache/conf/httpd.conf:4333
SetEnvIf (mod_setenvif.c)
SetEnvIfNoCase (mod_setenvif.c)
SetEnvIfExpr (mod_setenvif.c)
BrowserMatch (mod_setenvif.c)
BrowserMatchNoCase (mod_setenvif.c)

Those are installed. So, when I run the link you sent I still get this error.

[the link which requires authentication and which is the issue:
http://tannergunshow.com/wp-json/ee/v4.8.36/registrations/ ]

{“code”:”rest_registrations_cannot_list”,”message”:”Sorry, you are not allowed to list registrations. Missing permissions: ee_read_registrations,ee_read_others_registrations”,”data”:{“status”:403}}
I then wanted to see where it was trying to contact. It appears to be going to api.w.org. That shows up as the following IP’s
;; QUESTION SECTION:
;api.w.org. IN A

;; ANSWER SECTION:
api.w.org. 300 IN CNAME wordpress.org.
wordpress.org. 428 IN A 66.155.40.250
wordpress.org. 428 IN A 66.155.40.249

I verified that they were clear in your firewall.

There is no information in the apache error log regarding this, and the domain error log has not registered a fault since Mar 2.

Just to clarify the server configuration.
We are running apache with the MPM handler of event.
PHP is configured and using FCGI as the handler.
This is the optimal setup for current PHP versions.

I also verified you have the most current WP-json.
It is bundled with event-espresso plugin, which I see you have on the server.

I have looked for modsec errors caused by that call out.
I am not able to find any of those either.

I’m adding a curl -i for him to see if he can identify the problem.

cyberman@cyberman:~$ curl http://xxxxxxxxxx.com/wp-json/ee/v4.8.36/registrations/
{“code”:”rest_registrations_cannot_list”,”message”:”Sorry, you are not allowed to list registrations. Missing permissions: ee_read_registrations,ee_read_others_registrations”,”data”:{“status”:403}}cyberman@cyberman:~$ curl http://tacurl -i http://v.com/wp-json/ee/v4.8.36/registrations/
HTTP/1.1 403 Forbidden
Date: Thu, 06 Apr 2017 14:45:55 GMT
Server: Apache
X-Powered-By: PHP/5.6.30
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
X-Robots-Tag: noindex
Link: <https://xxxxxxxxxx.com/wp-json/&gt;; rel=”https://api.w.org/&#8221;
X-Content-Type-Options: nosniff
Access-Control-Expose-Headers: X-WP-Total, X-WP-TotalPages
Access-Control-Allow-Headers: Authorization, Content-Type
Allow: GET
Set-Cookie: PHPSESSID=b5e4e9f20fa71f5183f229cfb9117f87; path=/
Set-Cookie: ee_cookie_test=58e654a5181fb; expires=Fri, 07-Apr-2017 14:45:57 GMT; Max-Age=86400; path=/
Transfer-Encoding: chunked
Content-Type: application/json; charset=UTF-8

{“code”:”rest_registrations_cannot_list”,”message”:”Sorry, you are not allowed to list registrations. Missing permissions: ee_read_registrations,ee_read_others_registrations”,”data”:{“status”:403}}

I’ll keep looking for something on the server.

Jeff Ruedger
Linux Systems Support

Liquid Web Inc
https://www.liquidweb.com
Customer Help Center: https://support.liquidweb.com/hc/en-us
800-580-4985 Toll Free
517-322-0434 Intl.
517.322.9412 Secure Fax
517.322.3158 Fax

– – –

April 6, 2017 at 1:16 pm

This wasn’t mentioned.

Can you give me a sample to give to them?

Thank you.

But–my login works on the app, but I still get the data error, after everything so far the app still won’t work.

So, I doubt a username/pass test will do anything.

Thoughts?