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brian@newfrontierservices.com
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October 27, 2022 at 7:14 am
We stopped receiving the Event Admin emails for Registration Approved.
When I edit the Registration Approved Email Template and click “Test Send” I do NOT receive the test email if I have the Event Admin recipient email in view. If I change the view to Primary Registrant and click Test Send, I get the test email right away.
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Tony
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October 27, 2022 at 7:18 am
If you go to Event Espresso -> Messages -> Message activity.
Can you see the Event Admin email listed there?
If so, does it show as sent with a green status bar (the bar to the left)?
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brian@newfrontierservices.com
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October 27, 2022 at 8:11 am
Yes, we were using that to monitor our troubleshooting. We just discovered if any gmail email address is used in the from field, the email will not send. We tested using a non-gmail account and it came through.
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Tony
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October 27, 2022 at 8:19 am
In short, if it shows as sent in the message activity table then everything that Event Espresso has control over worked as expected. The email was passed over to your server to send the email however it is configured to do so.
How is your site set up to send email via Gmail?
Are you just using your hosts mail server or using SMTP?
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brian@newfrontierservices.com
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October 27, 2022 at 8:34 am
We are using the host’s server and no SMTP plugins. The site is hosted by GoDaddy.
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Tony
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October 27, 2022 at 8:41 am
Ok, then the first thing I would try is using an SMTP PLugin to send your mail via Gmail rather than through GoDaddy, for example:
https://wordpress.org/plugins/wp-mail-smtp/
Does it work then?
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brian@newfrontierservices.com
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October 27, 2022 at 11:48 am
We were able to bypass the situation by entering a non-Gmail address as the from address. Thanks for your help.
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